RiskSolutions ยท 1 day ago
Tech Customer Spt Analyst III
Martinsville, IN
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $108K/yr
4+ years expLexisNexis Risk Solutions is a leader in risk assessment, particularly within the insurance sector. They are looking for a Senior Technical Support Specialist to diagnose and resolve complex technical issues while providing exceptional post-sale support to customers and collaborating with various teams to improve system performance.
AdviceInsuranceRisk Management
Responsibilities
Diagnose and resolve complex software issues involving .NET applications, Microsoft SQL Server, and Windows environments
Handle critical or escalated support cases, identifying root causes and driving long-term solutions
Perform deep data analysis using SQL and other tools to support investigations and validate fixes
Mentor and train Tech Support Analysts I and II, providing guidance on technical issue resolution
Contribute to internal knowledge bases and troubleshooting documentation
Act as a liaison between support, engineering, QA, and product teams to ensure timely resolution of issues
Build strong relationships with law enforcement and traffic safety professionals
Translate complex technical concepts into clear explanations for non-technical users
Monitor system logs, alerts, and performance metrics to proactively identify and resolve issues
Recommend improvements for system stability, efficiency, and user experience
Assist in testing updates, patches, and enhancements before deployment
Collaborate with developers and engineers in an agile setting to address bugs and optimize workflows
Take ownership of special projects or initiatives related to system enhancements or support process maturity
Qualification
Required
4+ years of experience in technical support, application support, or a related IT role
Proficiency in troubleshooting .NET applications and working with Microsoft SQL Server
Advanced knowledge of Windows server environments, remote access tools, and incident management systems
Exceptional problem-solving and communication skills
Ability to prioritize and lead under pressure in a fast-paced, customer-facing environment
Comfortable working in a hybrid setting (3 days onsite in Martinsville, IN)
Company
RiskSolutions
RiskSolutions is an insurance brokerage firm for medium-sized companies and non-profit organizations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase