Travelers · 1 day ago
Outside Property -Associate Claim Rep.
MD - Upper Marlboro
Full-time
Hybrid
Entry Level
$53K/yr - $87K/yr
1+ years expTravelers is a leading property casualty insurer with a commitment to customer service and community care. The Associate Claim Rep, Outside Property role involves comprehensive training in claim handling and customer service while managing 1st party property claims under supervision.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training
Review, investigate, and document 1st party property claims under close supervision
Gather information from policyholders, claimants, witnesses, and third-party providers
Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms
Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates
Provide timely and professional communication to customers, claimants, and internal stakeholders
Maintain accurate records of claim activity in claim management systems
Demonstrate openness to continuous learning, particularly in AI and digital transformation
Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job
This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states
This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position
Perform other duties as assigned
Qualification
Required
High School Diploma or GED and one year of customer service experience OR Bachelor's Degree
Valid driver's license
Preferred
Previous internship or work experience in customer service or insurance
Strong attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants
Ability to exercise sound judgement and make effective decisions
Strong verbal and written communication skills with the ability to convey information clearly and professionally
Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President, Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
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