Apply on Employer Site

Reliant Rehabilitation · 3 days ago

Revenue Cycle Analyst, Front End

Plano, TX

Full-time

Hybrid

Senior Level

5+ years exp

Reliant Rehabilitation is seeking a Revenue Cycle Analyst – Front End to oversee front office functions including registrations, performance monitoring, and analytics. The role involves managing outsourced teams for benefits verification and ensuring quality service in all interactions with clients and clinic teams.

Health CareMedical

Responsibilities

Enter new clinic information into the Reliant Senior Living EHR, track new clinic set up, verify new clinic information and ensure all pertinent information to support clinic and billing operations is available in a timely and accurate manner

Ensure the collection and maintenance of patient demographic data in support of timely and accurate billing

Provide strong oversight for outsourced partners providing benefits verification and pre-authorization services

Monitor accuracy, develop rubrics, create score cards and utilize other tools and methods to identify areas of opportunities and work with the appropriate corporate, clinic or partner resources to ensure constant process improvement

Develop training and tools, and provide education to clinic team members as necessary to ensure effective utilization of all front office tools and thorough understanding of related processes and data

Work with clinics and uncontracted payers to obtain gap exceptions i.e. single case agreements, when necessary, based on Reliant Senior Living’s contract status. Provide insight into the effectiveness of the gap exception process and work with leadership to identify areas for improvement in patient experience

Manage patient calls received by the corporate office

Ensure timely and accurate patient self-pay billing, patient statement processing, patient responsibility collection and other revenue cycle activities related to the interaction between patients, patients’ families and Reliant Senior Living Revenue Cycle

Manage merchant service integration with Reliant Senior Living’s E.H.R

Represent front office and patient experience within the Revenue Cycle team

Provide reporting, KPI and other insight into the performance of the Reliant Senior Living front office and work with RCM leadership to identify areas of opportunity for performance improvement

Attend all mandatory meetings, training, and assignments as delegated

Perform other duties and responsibilities as assigned

Must adhere to the polices, principles, and guidance within the Employee Handbook and Code of Business Conduct

Qualification

Revenue cycle experienceElectronic health record systemsPayer portals experienceReporting tools (Power BI)Excel proficiencyMedicare billing knowledgeTrainingEducation skillsProcess improvement skills