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iPostal1 · 1 week ago

Customer Service Representative - Phones and Chat

Suffern, NY

Full-time

Onsite

New Grad, Entry Level

$19/hr - $20/hr

iPostal1 is an established leader in the digital mailbox industry, currently in growth mode. They are seeking confident and personable Customer Service professionals to support their expanding customer base through phone, chat, and email interactions.

Information TechnologyInternet

Responsibilities

Answer inbound calls from customers in a prompt and professional manner

Identify the type of assistance needed

Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

Manage customer expectations

Actively engage customers in on-line chat context

Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting