United Language Group · 1 day ago
Support Technician I
Overland Park, KS
Full-time
Onsite
Entry Level
1+ years expPropio Language Services is a provider of the highest quality interpretation, translation, and localization services. They are looking for a highly motivated and skilled Support Technician I to provide technical support to external customers, ensuring timely and efficient resolution of incidents and requests.
InternetLanguage LearningService IndustryTranslation Service
Responsibilities
Troubleshoot hardware and software issue, ensuring timely resolution
Provide technical support to customers via phone, tickets, and email
Document and track issues using our ticketing system, and escalating when necessary
Assist in configuring and troubleshooting computer systems and applications
Maintain accurate user accounts and permissions
Collaborate with other members of the IT team to ensure that customers receive the highest level of service
Qualification
Required
1+ years of experience in IT support, with a focus on external customer support
Strong customer service skills
Familiarity with IT Service Management ticketing systems
Basic understanding of computer systems, networks, and software applications
Strong problem-solving skills and ability to troubleshoot and think logically
Experience with Microsoft Windows and Office, as well as experience with desktop hardware
Ability to work independently and as part of a team, an eagerness to learn and adapt in a fast-paced environment
Preferred
High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred
Experience with Azure M365 and AWS preferred but not required
Company
United Language Group
United Language Group is one of the largest translation and localization providers in the world.
501-1000 employees
H1B Sponsorship
United Language Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.8MKey Investors
Centers for Medicare & Medicaid Services
2024-10-09Acquired
2024-09-17Grant· $1.8M
2016-06-06Private Equity
Leadership Team
Stephen Torgeson
Executive Vice President and Chief Technology Officer
Recent News
San Antonio Business Journal
2025-01-06
Company data provided by crunchbase