Campbell Oil Company | BellStores, Inc. ยท 1 day ago
Service Desk Technician
Massillon, OH
Full-time
Onsite
Entry Level
1+ years expCampbell Oil Company | BellStores, Inc. is seeking a Service Desk Technician to provide desktop support for a broad range of technologies and end-users. The role involves responding to IT requests, providing solutions, and supporting hardware and software for both store and home office personnel.
Retail
Responsibilities
Provide first level technical support for store and home office personnel
Provide Workstation/Laptop support for store and home office personnel
Provide hardware support for stores and home office personnel (including but not limited to desktops, laptops, peripherals, multi-function printers, VoIP phones, tablets, and smartphones)
Provide software support for critical and non-critical business applications for store and home office personnel
Provide user account support including provisioning, deprovision, and maintenance for network and application systems
Communicate with software/hardware vendors to resolve more complex issues
Track software/hardware licensing and support in IT Asset Management solution
Document and record all issues in IT Service Management solution (ITSM)
Escalate complex issues to senior technicians or system administrators as needed
Create, follow, and maintain detailed standard IT operating procedures to ensure efficient and repeatable processes
Assist with IT projects and objectives as needed
Qualification
Required
Provide first level technical support for store and home office personnel
Provide Workstation/Laptop support for store and home office personnel
Provide hardware support for stores and home office personnel (including but not limited to desktops, laptops, peripherals, multi-function printers, VoIP phones, tablets, and smartphones)
Provide software support for critical and non-critical business applications for store and home office personnel
Provide user account support including provisioning, deprovision, and maintenance for network and application systems
Communicate with software/hardware vendors to resolve more complex issues
Track software/hardware licensing and support in IT Asset Management solution
Document and record all issues in IT Service Management solution (ITSM)
Escalate complex issues to senior technicians or system administrators as needed
Create, follow, and maintain detailed standard IT operating procedures to ensure efficient and repeatable processes
Assist with IT projects and objectives as needed
Proficient using Microsoft Windows 11 as day-to-day Operating System
Familiarity with common line of business applications (Teams, Outlook, Word, Excel, Adobe)
Familiarity with managing computers, users, and groups using Microsoft Active Directory and Office 365
Basic understanding of core computer network fundamentals (TCP/IP, OSI model, switching, routing, firewalls)
Basic Computer Hardware/Software troubleshooting skills
Excellent customer service and interpersonal skills
Excellent organizational skills
Strong oral and written communication skills (technical and non-technical)
Ability to collaborate in a team environment and maintain a positive attitude
Ability to travel occasionally for up to 3 hours as required to retail store locations (reliable transportation required)
Ability to respond to store and home office personnel after-hour and weekend requests
Motivation to learn new skills
Preferred
1-2 years of prior experience in IT support or service desk or help desk role preferred
Previous experience with Halo ITSM or equivalent Service Desk solution a plus
CompTIA A+ preferred
CompTIA Network+ preferred
Company
Campbell Oil Company | BellStores, Inc.
BellStores is not your typical convenience store.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase