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New York State Department of Motor Vehicles · 1 day ago

Motor Vehicle Representative 1, G-9 (NY HELPS)

Albany, NY

Full-time

Onsite

Entry Level

1+ years exp

The New York State Department of Motor Vehicles is seeking a Motor Vehicle Representative 1 to provide customer service to the public regarding licenses, registrations, and related agency programs. The role involves substantial in-person or telephone contact, processing customer payments, and using various office equipment while handling potentially stressful interactions with the public.

Document PreparationGovernmentNon Profit

Responsibilities

Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs

Responsible to effectively use a computer with multiple applications running simultaneously

Responsibilities could include operation telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc

Responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items

Expected to wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system

Telephone calls may be monitored for quality assurance

As with many jobs interacting with the public, you may encounter uncooperative or sometimes hostile individuals

You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances

Qualification

Customer serviceTelephone communicationComputer proficiencyCalm demeanorInterpersonal skills

Required

Graduated from high school or have earned a high school equivalency diploma

One year of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment

30 college semester credit hours

One year of permanent, contingent-permanent, or 55b/c service allocated to a G-7 or higher eligible for transfer under Section 52.6 or Section 70.1 of Civil Service Law, or currently serving in the title and eligible for reassignment

If you previously served in this title or in a title otherwise transferable to this title, you may be considered for reinstatement pursuant to Civil Service Law

Candidates with 55b/c eligibility are encouraged to apply and must submit their current 55b/c eligibility letter along with their application