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AIG · 1 day ago

Technical Infrastructure Architect, Workplace Services

200 South College Street, Charlotte, NC, USA

Full-time

Hybrid

Mid, Senior Level

$109K/yr - $153K/yr

7+ years exp

AIG is a global leader in commercial and personal insurance solutions, seeking a Technical Infrastructure Architect to enhance the workplace experience through technology solutions. The role focuses on designing, implementing, and optimizing systems that support collaboration and productivity, while ensuring security and compliance.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Develop and maintain the technical architecture for workplace services, including collaboration tools (e.g., Microsoft Teams, Slack), end-user devices, virtual desktop infrastructure (VDI), and productivity suites (e.g., Microsoft 365, Google Workspace)

Design scalable, secure, and cost-effective solutions to support hybrid and remote work environments

Create technical roadmaps to align workplace services with emerging technologies and business needs

Oversee the deployment of workplace technologies, ensuring seamless integration with existing systems (e.g., identity management, security platforms, and enterprise applications)

Collaborate with vendors and internal teams to implement cloud-based and on-premises solutions

Ensure interoperability between workplace tools and other enterprise systems, such as HRIS, ERP, or CRM platforms

Monitor and optimize the performance, availability, and security of workplace services technologies

Conduct regular assessments to identify opportunities for improvement in user experience, system efficiency, and cost savings

Implement automation and AI-driven solutions to enhance workplace productivity and reduce manual processes

Ensure workplace services comply with organizational security policies, industry standards, and regulatory requirements (e.g., GDPR, HIPAA)

Collaborate with cybersecurity teams to implement secure access controls, data protection measures, and endpoint security solutions

Conduct risk assessments and recommend mitigation strategies for workplace technologies

Work closely with various business units to understand workplace needs and translate them into technical requirements

Provide technical guidance to leadership on technology investments and workplace transformation initiatives

Act as a liaison between technical teams and end-users to ensure solutions meet user expectations

Stay abreast of industry trends, such as AI, IoT, and smart workplace technologies, to recommend innovative solutions

Lead proof-of-concept (PoC) projects to evaluate new tools and technologies for workplace services

Drive adoption of modern workplace practices, such as digital collaboration and flexible work arrangements

Create and maintain comprehensive documentation, including architecture diagrams, technical specifications, and user guides

Provide training and support to IT teams and end-users to ensure effective use of workplace technologies

Develop disaster recovery and business continuity plans for workplace services systems

Qualification

IT architectureCloud platformsCollaboration toolsProductivity solutionsVDIIdentity managementAutomation toolsCybersecurity principlesStakeholder managementInfluencing skillsProblem-solving skillsCommunication skillsProject managementMentoring

Required

Bachelor's degree in Computer Science, Information Technology, or a related field

7+ years of experience in IT architecture, with at least 3 years focused on workplace services or end-user computing

Proven experience designing and implementing enterprise-grade collaboration and productivity solutions

Hands-on experience with cloud platforms (e.g., Microsoft Azure, AWS, Google Cloud) and workplace tools (e.g., Microsoft 365, Zoom, Citrix)

Deep knowledge of workplace technologies, including collaboration tools, VDI, endpoint management, and identity management systems (e.g., Azure AD, Okta)

Proficiency in cloud architecture, networking, and cybersecurity principles

Experience with automation tools (e.g., PowerShell, Ansible) and scripting for workplace services

Strong problem-solving and analytical skills to address complex technical challenges

Excellent communication and stakeholder management skills to bridge technical and business teams

Ability to lead projects and manage multiple priorities in a fast-paced environment

Experience mentoring junior team members and guiding cross-functional teams

Ability to influence and drive technology adoption across the organization

Preferred

TOGAF, ITIL, Microsoft Certified: Enterprise Administrator Expert, or equivalent

Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect)

Benefits

A range of competitive benefits

Total Rewards Program

Health, wellbeing and financial security

Professional development

Company

AIG

Glassdoor3.7

AIG is a global insurance company providing insurance products to support clients in business and in life.

Founded in 1919

New York, New York, USA

10001+ employees

https://www.aig.com/

H1B Sponsorship

AIG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (4)

2022 (23)

2021 (5)

2020 (13)