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National Philanthropic Trust · 1 week ago

Director, IT Product Delivery, Web Portal

Jenkintown, PA

Full-time

Onsite

Director/Executive

$140K/yr - $165K/yr

8+ years exp

National Philanthropic Trust is a public charity dedicated to providing philanthropic expertise to donors, foundations, and financial institutions. The Director, IT Product Delivery, Web Portal, is responsible for the delivery and management of NPT's enterprise Web Portal, ensuring technical rigor, security, and customer focus while leading a high-performing web delivery team.

CharityNon ProfitSponsorship

H1B Sponsor Likely

Responsibilities

Lead delivery and technical ownership of NPT's enterprise Web Portal through internal teams, implementation partners, and managed services. Serve as accountable IT owner for reliability, performance, and continuous improvement, ensuring secure, scalable, and high-performing digital experiences for all customers

Oversee the transition and technical handoff of the existing Web Portal from a third-party provider, ensuring smooth operational continuity and full technical ownership

Partner with Product and Experience leaders to translate user experience goals into modern, intuitive web solutions. Ensure portal integrates seamlessly with internal IT tools and employee workflows

Manage platform implementation, system integration, and long-term operational support in collaboration with Infrastructure, Cybersecurity, and Architecture teams

Build and lead a high-performing web delivery team, recruiting and developing internal talent for core platform ownership while leveraging partners for specialized or variable capacity needs

Define API requirements, integration specifications, and testing strategies for the Web Portal in collaboration with Platform Engineering. Document service contracts, technical dependencies, and quality assurance practices

Partner closely with IT Leadership on major technology decisions, vendor selection, organizational changes, and scope or timeline adjustments. Exercise sound judgment on when to resolve issues independently versus when to engage executive leadership

Manage vendor performance and day-to-day relationships for web platform partners, implementation vendors, hosting providers, and managed services. Support leadership in vendor selection by defining technical requirements, evaluating proposals, and assessing implementation risks

Oversee SLA performance, support operations, and escalation management across all Web Portal environments

Manage Web Portal operational budget within approved spending limits. Track expenses across infrastructure, vendors, and team costs. Identify optimization opportunities and escalate budget variances or funding needs to leadership

Ensure documentation, knowledge transfer, and institutional ownership of code, configurations, and integrations

Champion API-driven, modular web platform design enabling seamless and evolving integration with CRM, Data, and other enterprise systems. Leverage AWS, Azure, GraphQL, REST APIs, and MuleSoft while remaining cloud-agnostic

Collaborate with Platform Engineering and Architecture teams to ensure database architecture, migration planning, and performance optimization remain aligned with Web Portal requirements and user experience goals

Collaborate with Data, Infrastructure, and Cybersecurity teams to ensure the Web Portal maintains SOC2 compliance and meets enterprise security standards throughout transition and ongoing operations

Champion agile delivery discipline and a product-led mindset, embedding iterative planning, transparency, and continuous learning across internal teams and vendors

Stay current with evolving web technologies, personalization, and AI capabilities, ensuring NPT's portal remains modern, adaptable, and customer-centered

Qualification

IT delivery experienceWeb architecture understandingVendor managementAPI design patternsCybersecurity knowledgeDatabase architectureCloud services experienceStakeholder managementHands-on technical aptitudeCommunication skillsCollaborative leadership

Required

8+ years of IT delivery, engineering, or digital platform experience leading large-scale enterprise web systems or portals

Demonstrated experience managing platform transitions, vendor takeovers, or major system migrations

Strong understanding of modern web architectures, API design patterns, integration frameworks, and web hosting environments

Strong understanding of cybersecurity and operational control requirements in SOC2-compliant environments

Experience managing blended delivery models with internal staff, contractors, and implementation partners

Proven vendor management with SLA oversight and multi-vendor coordination

Understanding of database architecture, migration strategies, and performance optimization

Experience leading cross-functional technical initiatives

Excellent communication and stakeholder management skills with ability to translate technical complexity into business clarity

Hands-on technical aptitude with strong delivery ownership

Preferred

Experience with Azure cloud services, other providers acceptable

RESTful and GraphQL API expertise

PostgreSQL or enterprise database systems experience

Familiarity with CRM and data platform integrations

Financial services or nonprofit sector background

Company

National Philanthropic Trust

National Philanthropic Trust is a charity and donor-advised funds sponsor.

Founded in 1996

Jenkintown, Pennsylvania, USA

201-500 employees

https://www.nptrust.org

H1B Sponsorship

National Philanthropic Trust has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (2)