NEOGOV · 1 day ago
CUSTOMER SERVICE ASSOCIATE - UTILITY BILLING
City Hall - Administration 776 NE 125 St North Miami, FL
Full-time
Onsite
Entry Level
$40K/yr - $59K/yr
2+ years expNEOGOV is a company that provides innovative solutions for public sector organizations. The Customer Service Associate in the Utility Billing Division is responsible for managing utility billing accounts, delivering customer service, and performing clerical duties related to utility billing operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answer customer inquiries and concerns at the service counter, via email, or by telephone
Schedule and update payment arrangements for customers, record credit adjustments, and send delinquency notices as needed
Generate duplicate bills and other account documentation as required
Prepare and process work orders for tasks such as verified readings, leak tests, low water pressure, meter replacements, and repairs
Initiate meter check reads, bench tests, turn-ons, and turn-offs as needed
Receive, open, sort, and distribute incoming mail
Maintain organized records, files, and reports
Perform general clerical duties and provide administrative support assigned
Qualification
Required
High School diploma or GED
Two (2) years of experience in customer service, billing, or clerical work, preferably in a utility or municipal environment
Written and verbal communication skills in English
Verbal communication skills in additional language(s) as may be determined based on constituent population (i.e. Haitian Creole, Spanish, etc.)
Ability to understand and follow complex oral and written directions
Ability to handle stress and high-volume public interaction tactfully and professionally
Ability to multi-task in a fast-paced environment with frequent interruptions
Ability to communicate clearly and concisely, both orally and in writing
Ability to use office software and adapt to new technologies and processes
Ability to type from clear copy or rough draft at a moderate rate of speed
Ability to maintain composure and exercise good judgment under pressure
Ability to maintain effective working relationships with employees and the public
Ability to handle confidential and sensitive customer information with discretion
Ability to work independently with minimal supervision and collaboratively with a team
Ability to perform duties and handle physical requirements
Benefits
Group Health/Dental/Vision Insurance: HMO and dependent coverage is available
Life Insurance: One times employee’s gross annual salary. Dependent coverage is available.
Disability Insurance: Optional coverage available
Flexible Spending Accounts/ Dependent Care Savings Accounts
Employee Assistance Program (EAP)
Wellness Events and Fitness Classes
On-The-Job Injury Benefits: Worker's Compensation and Supplemental Pay Benefits, when applicable
Pension: (General Employees) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS)
Pension: (Sworn Police Personnel) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS)
Deferred Compensation: Optional employee contribution to IRA, and 457 Deferred Compensation Plans offered through Mission Square and Corbridge Financial.
Vacation: Two weeks per year; after five years, three weeks; after fifteen years, four weeks. Accumulation starts on date of hire. There is a six-month waiting period for using vacation time.
Holidays: Paid holidays, employee’s birthday, and two Floating/Personal Holidays
Sick Leave: Ten days per year; after three years, 11 days; after five years, 12 days. Accumulation starts on date of hire. There is a three-month waiting period for using sick time.
Student Loan Forgiveness: The U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) Program may forgive your student loan balance after making 120 qualifying payments while working full-time with a governmental agency.
Tuition Reimbursement
Employee Assistance Trust Fund: A trust fund set up by the City of North Miami to assist employees who are faces with unforeseen emergencies. Participation is on a volunteer basis.
Reduced pricing for Transit and Tri-Rail Passes
Legal benefits coverage available - LegalShield
Pet Insurance available - Nationwide Pet Insurance
Free City Library Card
Merit Increase: Full time employees are eligible for an annual merit increase.
Salary: Paid on a weekly basis for the previous work week
Direct Deposit
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase