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Amazon · 1 day ago

Corporate Security Incident Response Supervisor , Amazon Corporate Security, Business Assurance Center

Seattle, Washington, USA

Full-time

Onsite

Mid, Senior Level

$55K/yr - $117K/yr

3+ years exp

Amazon Corporate Security is dedicated to providing a safe workplace for all employees. They are seeking a Corporate Security Incident Response Supervisor to manage operational security programs and ensure quality service delivery within their global security operations center.

Artificial Intelligence (AI)DeliveryE-CommerceRetail

No H1B

U.S. Citizen Only

Responsibilities

Monitor incident response activities across all team members, ensuring quality service delivery and stepping in when needed to guide response actions

Manage all personnel aspects of an assigned team, from performance management to team growth and development

Facilitate a collaborative, employee-focused environment that prioritizes growth and development while maintaining a high-performance bar

Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products

Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary

Manage Service Level Agreements (SLAs) to ensure consistent service delivery

Proactively identify risks and areas for improvement

Qualification

Security operations experienceCrisis managementTeam managementSecurity equipment knowledgeRoot cause analysisVerbal communicationWritten communicationCoachingData analysisEmergency management certificationProject management certificationMentoring

Required

3+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience

Experience leading, coaching, and mentoring direct reports

Outstanding verbal and written communication skills with an ability to remain calm, focused, and professional in high-stress situations

Outstanding writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts

Preferred

Experience with security equipment such as intrusion detection devices, access control systems, etc

Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues

Advanced education/certification in the fields of emergency management, security management, project management, or related disciplines

Demonstrated ability to quickly collect and analyze data necessary to brief leaders on important, time sensitive security issues