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NEOGOV · 2 months ago

Customer Service Specialist, Highland Community Center

Bellevue, WA

Full-time

Onsite

New Grad, Entry Level

$19.10/hr - $26.36/hr

NEOGOV is seeking a Customer Service Specialist to join the City of Bellevue's Parks & Community Services team at Highland Community Center. This role involves providing customer service, administrative support, and ensuring the accessibility and efficiency of programs and services for individuals with disabilities.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Represent the City in a positive manner and provide quality customer service to the public

Greet customers at the reception desk

Answer and route incoming calls

Collect admissions fees and register participants using CivicRec registration software

Ability to register customers for programs and classes using registration system

Handle payment transactions, which will include cash, checks, and credit cards

Communicate clearly and provide accurate information to the public

Inform patrons of rules and policies of the City of Bellevue

Assist with cleaning the reception area and other areas of the facility as assigned. Help set up and take down for programs

Report any damage, incidents and injuries using appropriate forms

Work with other employees to provide safe conditions for the public

Report on any unsafe situations or conditions

Respond to emergency situations

Complete required trainings that are assigned

Adhere to safety procedure protocol and safety standards

Other duties as assigned

Qualification

Customer serviceCash handlingConflict resolutionCivicRec softwareData entryCommunication skillsProblem solvingTeamworkAdaptability

Required

High school diploma or GED

Must pass a criminal background check

Skill in providing customer service in a busy environment and in handling multiple tasks

Skill in handling conflict and in dealing with emergency situations

Skill in working with diverse groups of people in a tactful, effective, and respectful manner

Skill in solving problems and in using tact, patience and courtesy when working with others

Skill in establishing and maintaining effective working relationships with staff, the community and program participants

Ability to provide information about parks, recreation and community services programs, activities, and services and to communicate effectively, in person, via email, and over the phone

Ability to work with cash and make change

Ability to follow instructions, written and verbal

Ability to use a computer to enter and track data, process payments, research information and communicate program details to participants

Ability to work various schedules including mornings, afternoons and evenings

Preferred

College level course work preferred

Benefits

Mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT II) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan

Any other benefits as required by law