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OceanFirst Bank · 1 day ago

Head Teller

Trenton, NJ

Full-time

Onsite

Senior Level

OceanFirst Bank is seeking a new Head Teller at their Middletown, NJ branch. The role involves providing extraordinary customer care, overseeing the daily operations of the teller area, and directing branch personnel in the absence of management.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Provides operational supervision and scheduling of teller staff. Ensure adequate lobby and drive-up coverage

Provides ongoing product training; assists with enhancing teller cross-selling and follow-up techniques

Meet and exceed sales and referral goals annually

Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling

Manages the sales effort of the tellers

Identifies and refers potential investment clients to the appropriate source

Ensures adequacy of branch cash and orders accordingly

Maintains control and balancing of personal cash drawer

Reconciles branch ATM daily

Performs monthly cash counts on each teller, branch cash vault

Monitors branch video surveillance equipment

Oversees Branch Personal Teller Machine proof and control, if applicable

Researches and processes credit and debit advises received from correspondent Bank

Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory

Services as Branch Supervisor if designated by management

Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels

Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities

Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies

Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations

Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all

Qualification

Customer serviceCash handlingSales managementBSA knowledgeCompliance knowledgeCross-selling techniquesDigital banking proficiencyTeam leadership

Required

Provides operational supervision and scheduling of teller staff

Ensure adequate lobby and drive-up coverage

Provides ongoing product training; assists with enhancing teller cross-selling and follow-up techniques

Meet and exceed sales and referral goals annually

Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling

Manages the sales effort of the tellers

Identifies and refers potential investment clients to the appropriate source

Ensures adequacy of branch cash and orders accordingly

Maintains control and balancing of personal cash drawer

Reconciles branch ATM daily

Performs monthly cash counts on each teller, branch cash vault

Monitors branch video surveillance equipment

Oversees Branch Personal Teller Machine proof and control, if applicable

Researches and processes credit and debit advises received from correspondent Bank

Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory

Services as Branch Supervisor if designated by management

Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels

Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities

Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies

Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations

Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all

Benefits

Professional growth opportunities

Employee perks & discount programs

Tuition assistance program

Incentive compensation program

Company holidays and paid time off

Use of the on-site fitness facilities at Red Bank and Toms River headquarter offices

Company

OceanFirst Bank

OceanFirst Bank is one of the largest regional banks providing financial services throughout New Jersey and in the metropolitan markets of Philadelphia, New York, Baltimore, and Boston.

Founded in 1902