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American Family Insurance · 2 months ago

Associate Life Agency Support Specialist (Hybrid)

AF-AZ Phoenix Office

Full-time

Hybrid

New Grad, Entry Level

$53K/yr - $87K/yr

American Family Insurance is seeking an Associate Life Agency Support Specialist to provide agents with life sales expertise across various distribution channels. The role involves creating action plans to support growth and profitability, as well as conserving existing life insurance policies through proactive efforts.

Angel InvestmentFinanceVenture Capital

No H1B

Responsibilities

Guide agents on systems, products, sales process and procedures to the applicable distribution channel, throughout the sales process and assists agents in resolving issues and questions related to product issuance, underwriting, procedures or other matters requiring a high level of technical expertise

Provide the applicable distribution channel with product information, customer planning, life technical support and sales consulting assistance, including estate protection, business succession and retirement income products strategies leading to more sales

Assist in resolving issues related to product issuance, procedures or other matters requiring a high level of technical expertise. This may involve collaboration between business partners within Life and outside of Life

Seek opportunities to increase agents’ product knowledge and expertise relative to Life products i.e., tax laws, legal issues, insurance environment, regulations, as it pertains to the life insurance industry

Review existing coverage and advises customers regarding policy options. Identifies gaps in coverage and advises the customer of their risks; recommends additional coverage as needed and suggests cost-saving options. Initiates and maintains positive relationships with the applicable distribution channel to promote life insurance sales. Interprets the point of view of our customers and suggests courses of action based on feedback

Assist management and staff with implementing and/or revising processes and practices to promote and deliver a superior customer experience

Maintain a high level of knowledge of competitive insurance product developments and procedures. Analyzes competitor strategies, programs and products and proposes enhancements to complement the competitive position of our agents and company

May be requested to complete other assignments or participate in projects based upon skills, achievements, or experience

Qualification

Life Insurance productsInsurance industry knowledgeCustomer-driven solutionsSales experiencePC software applicationsChartered Life UnderwriterLife insurance license