NAPA Auto Parts · 3 weeks ago
Field Manager Market Transformation
Austin, TX, USA
Full-time
Hybrid
Mid Level
3+ years expNAPA Auto Parts is seeking a Field Manager, Market Transformation to lead the execution of the Market Transformation Playbook within assigned regions. This role focuses on ensuring successful transformation initiatives at the store level while collaborating with regional leadership and third-party teams.
AssociationAutomotive
Responsibilities
Serve as the on-site leader to ensure 100% execution of all elements in the Market Transformation Playbook across assigned stores
Support assigned NAPA Region as a key field resource to enable transformation objectives and initiatives
Personally complete critical in-store tasks requiring specialized oversight, including documenting store conditions and readiness prior to project start
Oversee and coordinate third-party labor teams executing initiatives such as Inventory Upgrades and Store Implementation Projects, directing efforts outside existing NAPA functional leadership scope
Act as primary field liaison, conveying feedback from stores and market leadership to the Transformation Management Office (TMO) to inform continuous improvement of the Market Transformation Playbook
Provide supplemental on-site support for transformation markets outside the primary assigned region as necessary to maintain continuity of TMO presence
Collaborate with Regional Vice Presidents and Market Directors to lead iterative TMO initiatives ("go-backs") and sustain store-level transformation presence after initial project phases
Regularly partner with Market Directors (Stores & Sales) to review and report on performance metrics and transformation progress by store cohort
Monitor transformation progress closely, identifying initiatives that fall short of targets and communicating root causes to relevant stakeholders
Serve as the field conduit between focus stores and the Store Success Team (SST), escalating and facilitating resolution of store issues beyond transformation scope to prevent recurrence
Refrain from managing teams owned by other NAPA leadership functions (e.g., Real Estate) or engaging in work outside the Market Transformation Playbook or assigned stores
Qualification
Required
Minimum of 3 years of experience in retail operations, field leadership, or project management roles demonstrating leadership in change execution
Proven ability to drive operational plans, lead teams, and manage change within a store environment
Strong commitment to customer service excellence and delivering a positive customer experience
Demonstrated professionalism, sound judgment, and a robust work ethic
Excellent verbal and written communication skills, with ability to engage and influence stakeholders at all levels
Skilled problem-solving and decision-making capabilities, with focus on operational consistency
Effective organizational and time management skills, with sense of urgency and ability to meet deadlines
Self-motivated with initiative and continuous improvement mindset
Strong business acumen, utilizing data and analytics to support informed decision-making
Company
NAPA Auto Parts
Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dean Moore
Director, CEO Dean's Auto Parts
Jamie Walton
Executive Vice President, Chief Merchandising Officer
Recent News
2025-10-29
2025-10-10
Company data provided by crunchbase