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GCI Communication Corp. · 2 days ago

Customer Service Sales Specialist I - (Ketchikan, AK)

2417 TONGASS AVE, Ketchikan, AK, 99901, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

GCI Communication Corp. is a provider of critical services in Alaska, and they are seeking a Customer Service Sales Specialist I to enhance customer satisfaction and drive sales. The role involves supporting customers with GCI's products and solutions while providing exceptional service and identifying opportunities for upselling and cross-selling.

Telecommunications

Responsibilities

Provide high quality service and promote GCI’s value by proactively acquiring, up selling, cross selling, and retaining customers across applicable product lines

Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs

Meet and exceed all performance and sales goals/metrics

Identify and act upon opportunities to upsell additional products and services to new and existing customers

Create a first-class customer service experience

Handle all customer service issues in a timely and professional manner

Be enthusiastic and professional with your peers and our customers

Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments

Consult with customers to determine their needs

Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing

Attend on-going training on GCI products, services, and applications

Maintain knowledge of competitor’s offers and provide feedback to management about the newest competitor pricing and offers

Cross-train within other sub-groups to strengthen network and computer-related technical skills

Remain current regarding latest data/entertainment technology and devices

Qualification

Customer serviceSales skillsTelecommunications knowledgeComputer skillsAccountabilityCommunicationCollaborationReliability

Required

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent

Minimum of six (6) months general work experience