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Magellan Aerospace Limited · 1 day ago

Information Technology Support Analyst

Corona, NY, US, 11368

Full-time

Onsite

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Magellan Aerospace is a global aerospace company that provides complex assemblies and systems solutions. They are seeking a motivated IT Support Analyst to ensure the smooth operation of internal IT systems and provide technical assistance to employees.

AerospaceManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Provide tier 1 and 2 support for end-users across multiple on-premises sites, ensuring timely resolution of technical issues

Administer, support, and troubleshoot Microsoft technologies including Windows Server, Active Directory, Exchange, Group Policy, and Microsoft 365 applications

Manage incidents, service requests, and changes through ServiceNow or similar ITSM platforms

Deploy, configure, and maintain hardware such as desktops, laptops, printers, and network devices

Maintain accurate asset inventories and documentation for supported systems

Contribute to the automation of repetitive IT tasks using tools such as PowerShell or other scripting languages

Collaborate with cross-functional teams on IT projects and system rollouts

Provide support for security configurations, patch management, and endpoint protection in line with company standards

Support the implementation and adherence to cybersecurity best practices; knowledge of frameworks like NIST, CMMC, or ISO 27001 is a plus

Qualification

Windows ServerActive DirectoryMicrosoft 365Networking conceptsITSM toolsPowerShellCompTIA A+Network+Security+CCNAAnalytical skillsCommunication skills

Required

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

Proven experience (2+ years) in an IT help desk or technical support role, demonstrating a strong track record of resolving complex issues

In-depth knowledge of Windows operating systems, Microsoft Office suite, and common business applications

Strong understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) and ability to troubleshoot network connectivity issues

Experience with IT service management (ITSM) tools and ticketing systems

Excellent analytical and problem-solving skills with the ability to diagnose and resolve technical challenges effectively

Exceptional verbal and written communication skills, with a professional and patient demeanor when assisting users

Ability to work independently and collaboratively within a team-oriented environment

Experience working in regulated or security-conscious environments (e.g., DoD, manufacturing, finance)

Travel between local office or site locations as needed (valid driver's license required)

Must be a U.S. citizen or permanent resident. Visa sponsorship is not available for this position

Preferred

Certifications such as CompTIA A+, Network+, Security+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus

Knowledge of frameworks like NIST, CMMC, or ISO 27001 is a plus

Company

Magellan Aerospace Limited

Magellan Aerospace (TSX:MAL) is a global aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide.

Founded in 1996

Mississauga, Ontario, CAN

1001-5000 employees