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IntrepidGS · 1 day ago

Customer Service Lead

Melbourne, FL

Full-time

Onsite

Senior Level

5+ years exp

IntrepidGS is a leading provider of global-scale logistics and facilities management services. They are seeking a Customer Service Lead to manage operations at Al Udeid Air Base, ensuring efficient service delivery and supporting mission readiness.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Supervise and lead the customer service team, providing guidance, training, and performance management

Oversee and implement inventory control procedures to ensure accurate tracking, storage, and distribution of materials and supplies

Manage day-to-day business operations, including workflow optimization, reporting, and adherence to organizational policies

Coordinate with logistics teams to ensure timely and accurate delivery of supplies and services

Resolve escalated customer service issues promptly and professionally

Monitor and analyze key performance indicators (KPIs) to identify areas for improvement

Ensure compliance with all safety, security, and operational protocols specific to the Air Base environment

Develop and implement process improvements to enhance operational efficiency and customer satisfaction

Qualification

Inventory controlBusiness operationsLogistics managementAnalytical skillsMicrosoft Office SuiteLeadership skillsCommunication skillsInventory management softwareInterpersonal skillsProblem-solving abilities

Required

Minimum of 5 years of experience in inventory control, business operations, or logistics

Strong knowledge of inventory management systems, operational procedures, and supply chain processes

Excellent leadership, communication, and interpersonal skills

Ability to work in a military or high-security environment and adhere to strict protocols

Strong analytical and problem-solving abilities

Proficiency with Microsoft Office Suite and inventory management software

Must possess a valid U.S. Driver's License

Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY

Able to obtain and maintain a valid Residency Visa for Qatar

Must be able to work in extreme environmental conditions including dust and high temperatures

Must be able to endure long hours, exposure to weather and hazardous conditions

Must have and maintain a DoD Secret Clearance