Apply on Employer Site

Toshiba Global Commerce Solutions · 2 days ago

Principal Technical Business Analyst

Durham, NC

Full-time

Hybrid

Lead/Staff

10+ years exp

Toshiba Global Commerce Solutions is looking for a high-level Principal Technical Business Analyst that will lead complex, enterprise-scale retail technology engagements. This role serves as a trusted advisor, guiding requirements definition, backlog prioritization, scope management, and delivery execution while advocating for core product capabilities.

HardwareInformation ServicesInformation TechnologyPoint of SaleSoftware

H1B Sponsor Likely

Responsibilities

Lead large, complex customer engagements, ensuring that business requirements are clear and achievable. Monitor project progress and address any issues that arise, working to ensure that the project delivers value to both the client and Toshiba

Analyze client business requirements to determine the best approach to meeting the client's needs (e.g., existing functionality, new feature)

Advocate for product as appropriate for the given project and guide customers in their decision making

Conduct interviews, surveys, and workshops with clients to gather an understanding of the what and why behind their business needs

Accountable to define and document project scope using artifacts received from sales and the client, information gathered in the workshops, and your knowledge of core product. Advocate for the use of core product functionality to solve business needs and reduce project scope

Analyze and document highly complex requirements and translate client requirements into product requirements including unhappy path and edge cases and ability to discern and include in requirements the impact of the change to other areas of the system

Create and maintain requirements documentation that clearly and accurately conveys what is changing and why, with both client and product perspectives

Accountable for overseeing and reviewing work performed by BAs on their project(s) ensuring the documented requirements are fit for both the client and product

Learn Toshiba systems and become a system SME with extensive retail knowledge

Manage a client's Backlog as a lead project BA with an understanding of the Gaps and understands the priority and milestones to which features are needed

Build a strong relationship and is seen as a trusted advisor to the client and the project team

Research client questions regarding functionality by using test systems, reading documentation or reaching out to SMEs as needed to get required answers

Support the development team during the build phase

Review and approve test cases and scenarios and help with the execution of testing to ensure that solutions meet business requirements

Manage scope by identifying and calling out scope changes and can have scope conversations with the client

Leads major process improvement of the BA team through helping to define BA best practices, special projects and mentorship of other Business Analysts

Aids in change management of new processes and procedures within the BA or Professional Services Organization

Qualification

Technical Business AnalysisRetail Point of Sale (POS)Agile Development MethodologiesEnterprise-scale SolutionsRequirements DocumentationAnalytical SkillsSelf-directedFluent in EnglishProblem-solving SkillsCritical-thinking SkillsCommunication SkillsLeadership SkillsMentorship SkillsTeam Collaboration

Required

12+ years of experience as a Technical Business Analyst supporting enterprise-scale solutions

10+ years of experience in the retail industry

Extensive experience partnering with software development teams in complex, multi-phase delivery environments

Proven expertise in Agile development methodologies

Exceptional analytical, problem-solving, and critical-thinking capabilities

Outstanding written and verbal communication skills, including executive-level stakeholder engagement

Strong leadership, mentorship, and team collaboration skills

Demonstrated experience creating high-quality product and requirements documentation

Self-directed with a strong sense of ownership and accountability

Deep domain expertise in Retail Point of Sale (POS) systems

Fluent in spoken and written English

Proven ability to lead teams and influence outcomes without direct authority

Benefits

Group health coverage (medical, dental, & vision)

Employee Assistance Programs

Pre-tax spending accounts

401(k) plan (with company match)

Company provided life insurance

Pet Insurance

Employee discounts

Generous paid holiday schedule, paid vacation & sick/personal days

Company

Toshiba Global Commerce Solutions

Glassdoor3.6

Toshiba Global Commerce Solutions is a supplier of POS systems.

Founded in 2012

Durham, North Carolina, USA

1001-5000 employees

https://commerce.toshiba.com

H1B Sponsorship

Toshiba Global Commerce Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (34)

2023 (28)

2022 (50)

2021 (32)

2020 (16)