University of Washington · 2 days ago
CRM & Data Integrations Administrator
Seattle Campus
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $110K/yr
2+ years expThe University of Washington is a renowned institution dedicated to advancing healthcare through innovative technology. The CRM & Data Integrations Administrator will support the School of Nursing's Salesforce and EnrollmentRX platforms, focusing on data integrations, automation, and system administration to enhance student success and streamline operations.
EducationHigher EducationUniversities
Responsibilities
Administer and configure Salesforce and EnrollmentRX (including EDA) to support recruitment, admissions, and related School workflows
Manage CRM data structures, user access, roles/permissions, validations, and data-quality processes
Implement enhancements using low-code/no-code tools, workflow automation, and moderate scripting where appropriate
Diagnose, troubleshoot, and resolve complex system, integration, and data issues across CRM and connected platforms, escalating and coordinating with vendors or UW central teams as needed
Create and maintain system documentation and operational runbooks
Build, maintain, and support integrations between School systems and cloud/on-prem platforms using tools such as Mulesoft, Jitterbit, or equivalent
Develop pipelines, ETL/ELT processes, and API-based data flows across internal and external systems
Conduct data analysis and assessment to support system integrations, reporting needs, migration planning, and technology projects, including evaluating data quality, structure, and readiness
Support data quality, governance, and metadata practices within the School’s evolving data ecosystem
Support SoN IT’s data-governance practices, ensuring data quality, lineage, documentation, and compliance
Design, test, and deploy integration changes in collaboration with the SoN IT DevOps team
Investigate and resolve integration failures, data discrepancies, and performance issues, identifying root causes and implementing long-term fixes
Support mapping, migration, and workflow transition activities from Salesforce/ERx to Slate
Analyze existing CRM data, integrations, and workflows to inform migration strategies, risk mitigation, and future-state design during the transition to Slate
Assist in documentation and analysis of business processes to ensure continuity of service
Provide operational support for Slate post-adoption and maintain any remaining Salesforce functionality
Coordinate with UW central teams on configuration, data integration, and adoption planning
Assess and advise on whether Salesforce or EnrollmentRX will have any continuing role after Slate adoption, and collaborate with stakeholders to adjust the School’s investment accordingly
Serve as the School of Nursing’s subject matter expert for CRM platforms, data integrations, and admissions-related data workflows, advising stakeholders on best practices, system capabilities, and technical constraints
Work closely with the SoN IT DevOps team, Learning Technologies, Student & Academic Services, Marketing & Communications, the director of Marketing and Program Growth, and other School units
Consult with stakeholders to understand business needs and translate them into sustainable technical solutions
Participate in continuous improvement efforts to modernize School data systems and workflows
Support SoN IT’s commitment to secure, compliant, and accessible systems aligned with UW policies and regulations (FERPA, HIPAA, UW Privacy Policy, Administrative Policy Statements)
Support the Director of Information Technology in vendor evaluations and contract discussions by providing technical analysis, requirements assessment, and input on service scope, pricing considerations, renewals, and system enhancements
Serve as primary administrator for Salesforce and EnrollmentRX
Act as the functional and technical authority for CRM configuration, data models, and integrations, providing expert guidance to IT staff and business stakeholders
Configure system objects, fields, workflows, flows, dashboards, and reports
Manage users, roles, and permissions
Maintain compliance with UW policies on privacy and security
Support plug-ins and add-ons such as Marketing Cloud Account Engagement (Pardot) and EventsRX
Provide user support, training, and documentation
Design, implement, and maintain integrations between CRM and other systems such as Exxat, Interfolio FAR, and the UW Enterprise Data Warehouse (EDW)
Develop and manage APIs, ETL jobs, and middleware processes
Collaborate with UW-IT and external partners on integration architecture and data governance
Document data flows and maintain metadata to support analytics and future migrations
Recommend tools and automation strategies to enhance reliability and reduce manual work
Evaluate CRM features and processes for modernization opportunities
Lead small projects that improve data accuracy and user experience
Contribute to planning and readiness for transition from Salesforce to Slate
Assist with evaluation of vendor tools, integration platforms, and CRM extensions by analyzing technical fit, risks, and long-term sustainability to inform purchasing and renewal decisions
Participate in IT team meetings and initiatives
Provide backup support for related IT systems as needed
Perform additional duties as assigned to support the School’s mission
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related field; or an equivalent combination of education and experience
Two or more years of experience administering CRM or other enterprise data systems in a complex organization
Experience developing or maintaining integrations using APIs, ETL, or middleware tools
Experience with data-integration platforms (e.g., Mulesoft, Boomi, Workato)
Experience scripting for APIs with Python, PowerShell, or similar
Ability to analyze business processes and translate them into technical solutions
Strong communication and collaboration skills with diverse technical and non-technical stakeholders
Ability to handle confidential information responsibly and follow data-governance standards
Ability to manage multiple projects and deadlines effectively
Preferred
Salesforce Administrator Certification
Experience with EnrollmentRX, EDA, or higher-education CRM environments
Experience with Slate or other admissions-oriented CRM platforms
Familiarity with higher-education environments and UW systems
Experience supporting data governance, metadata management, or data-quality practices
Working knowledge of data-modeling and data-quality principles
Understanding of FERPA, HIPAA, and related compliance requirements
Experience with Microsoft Azure or AWS cloud services
Company
University of Washington
University of Washington is an educational institution that provides undergraduate, graduate, and research programs.
10001+ employees
H1B Sponsorship
University of Washington has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (249)
2024 (211)
2023 (159)
2022 (171)
2021 (169)
2020 (154)
Funding
Current Stage
Late StageTotal Funding
$205.35MKey Investors
Avista foundationNational Institute of Allergy and Infectious DiseasesAdvanced Research Projects Agency for Health
2025-04-21Grant· $0.01M
2024-09-13Grant
2024-08-13Grant· $21.1M
Leadership Team
Andrew S Allen
Adjunct Professor
Arthur Denny
Founder
Recent News
Sports Business Journal
2026-01-08
bloomberglaw.com
2025-12-20
2025-12-12
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