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Via · 1 day ago

General Manager

Lodi, CA

Full-time

Onsite

Director/Executive

$130K/yr - $165K/yr

6+ years exp

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. As a General Manager on Via's Operations Team, you will manage daily operations of an intermodal transit service, build relationships with stakeholders, and lead a team to enhance service efficiency and customer satisfaction.

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Responsibilities

Manage the on-site daily operations of Via’s service on behalf of our partner

Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team

Manage and mentor the on-site team of dispatchers and shift managers

Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations

Liaise closely with Via senior management and Via’s external partners

Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis

Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction

Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment