Chase · 2 months ago
Internal Communications Manager Vice President
237 Park Ave, New York, NY, 10017, US
Full-time
Onsite
Mid, Senior Level
$124K/yr - $185K/yr
7+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. In this role, you'll support internal communications for Connected Commerce’s Commerce Enablement organization, focusing on Payments, and play a critical role in ensuring employees receive crucial information in real-time while developing compelling messaging strategies.
BankingFinancial Services
Responsibilities
Act as a strategic advisor to executives, providing expert guidance on communication approaches and best practices to develop clear, compelling messages that reflect the vision of the organization, enhance leadership presence and strengthen the employee experience
Lead the development and execution of comprehensive communication strategies, ensuring alignment with business goals and corporate messaging
Contribute to Chase’s internal editorial strategy to help amplify the stories from these functions across the business
Design and implement channel strategies to maximize message delivery and audience engagement, using channels including Microsoft Teams, Outlook, corporate intranet, video and live events
Lead the planning and execution of key employee events including team site visits, roundtables and town halls
Measure and analyze the effectiveness of all internal tactics, such as open-rates, event survey results and article clicks, and incorporate best practices and learnings into go-forward plans
Manage major communications initiatives, including organization announcements and change management efforts, including internal email distribution
Apply our consistent voice across all communications
Contribute fresh ideas on reaching employees through modern communications channels and tactics
Stay informed about industry trends, regulatory changes and competitive dynamics to inform communication strategies and content
Qualification
Required
7+ years of communications experience in a large-matrixed organization; Bachelor's degree in communications, journalism or public relations
Strong executive presence and experience working with and counseling senior leaders
Excellent writer with an audience-first mindset
All-around team player who willingly collaborates and contributes to both strategic and tactical deliverables
Expertise in Word, Excel, PowerPoint and Teams required
Strong project management skills, with the ability to handle large-scale, complex projects with discipline and precision
High attention to detail and strong organizational skills
A self-starter with ability to work well in a dynamic, fast-paced environment with speed, flexibility, and adaptability
Outstanding judgment, proactive problem-solving ability and resourcefulness
Creative mindset with the ability to think outside of the box
Some domestic travel is required
Preferred
Financial services and Payments industry experience
Additional software skills (e.g., Canva, Photoshop, Adobe Creative Suite, AI large language models)
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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