Enlyte ยท 1 day ago
Service Center Support 2
United States
Full-time
Remote
Entry Level
$13/hr - $16/hr
2+ years expEnlyte combines innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. The Service Center Support Specialist serves as a critical first point of contact for injured workers, gathering essential information and coordinating appropriate medical care.
Information ServicesInformation TechnologySoftware
Responsibilities
Answer inbound calls from injured workers with empathy and professionalism
Obtain and accurately document detailed injury information
Coordinate referrals to appropriate medical clinics and providers
Process and verify workers' compensation documentation
Perform data entry with high accuracy in case management systems
Follow established protocols for injury assessment and referral
Maintain confidentiality of sensitive medical and personal information
Provide administrative support for routine "back office" tasks
Process applications and verify documents according to established procedures
Qualification
Required
High School Diploma or equivalent
Minimum 2 years of relevant experience in customer service, healthcare, or administrative support
Knowledge of medical terminology
Proficient computer skills and data entry abilities
Demonstrated ability to multitask in a fast-paced call center environment
Strong attention to detail and accuracy
Excellent phone etiquette and communication skills
Ability to remain calm and professional when speaking with injured or distressed callers
Preferred
Experience in workers' compensation, healthcare, or insurance industries
Prior call center experience
Familiarity with medical clinic networks and referral processes
Experience with case management software
Basic understanding of workers' compensation processes
Fluent bilingual skills in English and Spanish (written and verbal)
Remote work experience
Benefits
Medical
Dental
Vision
Health Savings Accounts / Flexible Spending Accounts
Life and AD&D Insurance
401(k)
Tuition Reimbursement
Company
Enlyte
Enlyte is an information service company that provides case management, clinical software, and auto-physical damage solutions.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jen Herbert
Vice President, Specialty Sales
Recent News
2025-10-14
Company data provided by crunchbase