Protective Life · 2 days ago
IT Operations Technician
Birmingham, AL
Full-time
Onsite
Mid, Senior Level
$42K/yr - $52K/yr
6+ years expProtective is a company that impacts millions of lives by providing protection against uncertainties. The IT Operations Technician role involves providing 24/7 support in diagnosing operational issues with applications, operating systems, and hardware within the Data Center Operations team.
FinanceFinancial ServicesInsurance
Responsibilities
Distributed System/Network/Environmental/Mainframe Monitoring
Ensures mainframe and distributed system availability and production scheduling
Monitors mainframe and AS400 operations using TSO, OMEGAMON, TMON, and mainframe consoles
Monitors servers and applications utilizing WebNM, SCOM and available resources
Monitors network infrastructure using SolarWinds and available resources
Monitors facility environmental systems using EnviroNet and available resources
Monitors business-critical APIs utilizing the available monitoring resources
Monitors internal and external websites utilizing available monitoring resources
IT Operations Support
Executes manual cycles and jobs using IBM z/OS mainframe and AS400 to ensure timely service level agreements (SLA) in support of corporate business operations
Executes daily checklist tasks to ensure operational efficiency and effectiveness to meet business SLAs
Provides Control-M support to application development and other IT operations teams, as required (i.e., manipulating errored jobs, holding and releasing jobs for delayed cycles, etc.)
Accomplish daily turnover and status reports, as required
Identify, report, coordinate, and document system abnormalities
Responsible for augmenting Technical Support Center telephone support, as needed
Customer Support and Communication
Utilizes on-call calendars and established procedures to escalate events appropriately
Formats and transmits vetted communication for Informational, Maintenance, and Emergency Events
Promptly and professionally receives and responds to customer requests and ensures timely follow-up
Escalation and communication of issues, events, and outages within the guidelines of DCO procedures
IT Operations Management
Reviews ITOM platform discovery and mapping scans to correct and validate any identified discrepancies
Reviews ITOM event management alerts for completeness and correctness to minimize event noise
Collaborates with IT owners and the ITOM platform owner, as needed, to resolve any issues
Information Technology Service Management (Incident/Problem/Change Management)
Uses incident management software to log, document and close customer requests, as required
Uses problem management software to create, document, and complete problems, as required
Uses change management software to create, document, and complete changes, as required
Responds to operator alerts, messages, notifications and other error indicators from monitoring systems. Completes triage in-line with Incident Resolution Documents, procedures, and operating instructions
Accurately documents, escalates, and makes notification to on-call teams to expedite event remediation. Provide technical point of escalation for production systems, application and technical issues, equipment failures and environmental conditions to the appropriate team to ensure timely resolution
Works to resolve routine Data Center Operations equipment problems or issues
Reviews scheduled DCO changes for potential impact to customers
Attends weekly change management meeting to participate in review of upcoming changes
Disaster Recovery
Participates in Disaster Recovery activities as required
Acts as a liaison between Technical Services, Production Control, and other Information Technology teams to resolve issues
Performs backup operations, as required
Continuous Process Improvement
Works with DCO management to ensure that processes and services are continuously monitored for quality, cost-effectiveness and efficiency
Proactively seeks to identify opportunities for process workflow improvements and operational efficiencies and provides recommendations for implementing changes
Actively assist in the creation of new techniques, technologies and ideas that will enable more proactive resolutions to issues and potential issues
Assist in developing, documenting, testing and the implementing of processes and procedures
Engages in process and quality improvement activities
Provides process improvement recommendations to team leads and managers
Training/Administration
Complete all assigned training prior to required completion dates
Attend all Information Systems, Corporate and OJT training as assigned by management
Strives to achieve a high degree of position qualification by continually increasing knowledge and skills in-line with improvements and changes to the enterprise IT environment, tools, and processes
Ensures the DCO work area and other supporting rooms are clean, orderly and presentable
Additional Duties
Reports any abnormalities or violations to DCO supervisor or manager
Performs other duties or special projects as assigned
Qualification
Required
Minimum of 2-3 years of technical school training or equivalent work experience in a related field is required
Minimum of 6 years experience in a 24x7x365 mainframe production or network operations systems environment
Minimum of 3-4 years of professional, technical, or customer support experience in a corporate environment supporting at least 1000 users
Must be available to work night shift from 7:00PM-7:30AM
Ability to work various hours, shifts, holidays and overtime as required
Strong attention to detail and ability to multi-task
Strong interpersonal skills
Strong oral and written communication skills
Strong customer service skills
Flexible and reliable
Must be a team player
Working knowledge of Microsoft Windows operating systems and Microsoft Office
Understanding of LAN, WAN and Citrix environments
Understanding of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and Subnets
Good analytical, problem solving and technical troubleshooting skills
Ability to complete job requirements work with minimal supervision
Lifting and transporting moderately heavy objects, such as computers and peripherals
Ability to lift 30 pounds regularly and 50 pounds occasionally
Preferred
Bachelor's degree in a technical field preferred but not required
Mainframe print experience is a plus
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase