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CooperCompanies · 1 month ago

Employee Experience Coordinator

Trumbull, CT, United States

Full-time

Onsite

Entry, Mid Level

$30/hr - $33/hr

2+ years exp

CooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting patients throughout their lifetimes. The Employee Experience Coordinator provides first level HR service support, managing employee data changes and ensuring accuracy in HRIS systems.

Medical Device

Responsibilities

Allocate the assignment of requests coming through the Global Case Management Review & Triage process using established work allocation protocols

Contribute to the continuous improvement (CI) activities

Regularly participates in team meetings, providing inputs and ideas to help progress the effectiveness and efficiency of the Global People Services Department

Completes assigned Global Case Management assignments accurately and within the target SLA timeframe. Case Management assignments range in type and nature but generally stem from general policy or procedure inquiries to employee data change processing. Note: this role is routinely assigned the less- complex or standard assignments

Liaise with internal and external stakeholders to progress work in a timely and accurate manner

Supports the development and activation of process optimization plans

Support the activation of global programs/processes delivered through the Centers of Expertise (CoEs)

Reads and interprets customer/key stakeholder requests

Accurately inputs data into HRIS or other related systems compliant with SLAs

Communicates with internal and external stakeholders in writing and/or verbally by phone or video-based technologies

Completes work largely sitting or standing in an office-based desk environment

Able to identify data input and process errors

As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime

May be required to work unique/non-standard shift hours, to include mandatory overtime to meet the needs of a 24/7 business

Qualification

Oracle HCMData managementHRIS systemsMS OfficeCommunication skillsAttention to detailTeamworkAdaptability

Required

Ability to consistently follow established processes and policies

Basic understanding of data management in HCM systems (Oracle HCM preferred)

Current understanding of employment related regulations in the area/region assigned

Excellent English speaking verbal and written communication skills

Strong attention to detail and a commitment to timely follow-up

Intermediate MS Office skills including Word, Excel, Teams, PowerPoint and Outlook

Ability to work independently or as part of a team

Ability to readily adapt to and embrace change

2-4 years proven experience in the processing of a variety of related HR based inquiries and transactions in a global HRIS structure

Ability to work in a fast-paced environment

Experience in interfacing cross-functionally with others (e.g. Payroll, HR Business Partners, Managers etc.)

Proven ability to grow within an area of responsibility, taking on additional and more complex work

Demonstrated success performing a similar role with high-risk data such as payroll or HR required

High school diploma or GED required

Preferred

Written and oral fluency in language(s) other than English – to be outlined in the specific job posting

Experience as an HR Assistant or similar preferred

Post-HS education in related field preferred

Some level of college/university education preferred

Company

CooperCompanies

CooperCompanies (Nasdaq: COO) is a leading global medical device company focused on helping people experience life’s beautiful moments through its two business units, CooperVision and CooperSurgical.

Founded in 1958

San Ramon, California, US

10001+ employees