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SC Johnson · 2 months ago

Associate Manager, Service Portfolio Manager

USA - WI - Racine

Full-time

Hybrid

Mid, Senior Level

5+ years exp

SC Johnson is a fifth-generation family company known for its iconic brands. The Associate Manager, Service Portfolio Manager will manage and optimize the lifecycle of IT services and service offerings, ensuring alignment with business goals and delivering value to the organization and end-users.

Consumer Goods

No H1B

Responsibilities

Service Portfolio Management: Oversee the creation, maintenance, and optimization of the service portfolio, ensuring it accurately reflects current state

CSDM Implementation: Coordinate implementation and continuous improvement of the Common Service Data Model (CSDM) to ensure a standardized approach to managing service data across IT

Service and Service Offering Management: Manage the lifecycle of services and service offerings from inception to retirement, ensuring each service delivers value and meets performance expectations

Alignment with Business Goals: Ensure that all IT services and service offerings are aligned with the strategic goals of the organization, supporting business processes and objectives

Stakeholder Engagement: Collaborate with key stakeholders, including business units, IT teams, and external partners, to understand requirements and ensure services meet their needs

Continuous Improvement: Implement continuous improvement processes to enhance service quality, efficiency, and effectiveness

Qualification

Service Portfolio ManagementCSDM ImplementationITIL ProcessesServiceNowProject ManagementAnalytical SkillsAgile MethodologiesMicrosoft SuiteCommunication SkillsProblem-Solving Skills

Required

Bachelor's degree in Information Technology, Computer Science, Business Administration or in related field

5+yrs of experience in IT service management, service portfolio management

1+ yrs of experience in ServiceNow Common Service Data Model (CSDM)

3+ yrs in IT service management tools (e.g., ServiceNow) and a strong understanding of ITIL processes and frameworks

Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full-time employment

Preferred

ITIL certification and additional certifications in service management are preferred

Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions

Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders

Experience in project management and agile methodologies with the ability to manage multiple projects simultaneously and deliver results on time and within budget

Capability to align IT projects with business objectives

Proficient with Microsoft Suite, including MS Visio and PowerPoint

Ability to integrate emerging technologies and capabilities such as AI into the IT portfolio

Ensuring IT services meet user needs and enhance customer satisfaction

Strong problem-solving skills to address issues promptly and effectively