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HealthFitness · 1 day ago

Program Manager I - Fitness

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$50K/yr - $53K/yr

2+ years exp

HealthFitness, a Trustmark company, is a leader in providing fitness solutions that engage and connect people. The Program Manager I - Fitness will manage all operational aspects of an on-site fitness program, ensuring high participation and customer satisfaction while overseeing staff and program development.

Health Wellness & Fitness

Responsibilities

Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards

Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives. Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures

May leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status

Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced

Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate

Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives. Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements

Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines

Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction. Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues

In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client

Other duties as needed/assigned

Qualification

Exercise ScienceGroup Exercise CertificationCPR/AED/First AidFitness Center ManagementCustomer Service SkillsMS Office ProficiencySupervisory ExperienceInterpersonal SkillsOrganizational Skills

Required

Associate's degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, current certifications, and experience

2+ years' related industry experience

Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. (Note: certification must have an in-person component and not 100% online/OSHA compliant)

Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA will be required within 90 days of hire

Ability to lead, manage and operate a fitness center

Strong interpersonal and customer service skills including the ability to motivate others

Ability to effectively organize and prioritize work demands

Computer proficiency in MS Office including at minimum Word, Excel, and Outlook

Applicants must meet hiring requirements including but not limited to pre-employment drug test

Preferred

NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency preferred to start but will be required within the first 6 months of hire

Prior Supervisory experience