Pendo.io · 2 weeks ago
Professional Services Sr. Consultant, Commercial
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$123K/yr - $154K/yr
7+ years expPendo.io is a fast-growing startup dedicated to improving society's experience with software. As a Senior Consultant, you will leverage your technical expertise and customer-facing skills to drive transformational change, ensuring successful customer engagements and delivering exceptional outcomes.
AnalyticsArtificial Intelligence (AI)Enterprise SoftwareProduct DesignSaaS
Responsibilities
Lead Customer Engagements:
Take full ownership of customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards
Act as a trusted advisor, autonomously collaborating with customers to deeply understand their needs, business goals, and timelines, driving them toward successful outcomes
Drive Transformation & Change Management:
Utilize your expertise in transformation and change management to guide customers through the adoption of new products or processes, ensuring smooth transitions and maximizing impact
Advocate for change and influence customer stakeholders to embrace and adopt new technologies and practices that align with their strategic goals
Technical Consulting & Solution Design:
Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation through assisting customers with installing Pendo and ongoing success
Provide technical expertise in areas such as configuration, authentication, analytics, and more, translating complex concepts into actionable business solutions for customers
Customer Advocacy & Relationship Building:
Foster strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success
Advocate for customer needs internally, influencing product development and business strategies to align with customer feedback and industry trends
Mentorship & Team Leadership:
Lead and mentor junior consultants, sharing knowledge and expertise to elevate the team's overall capabilities
Drive operational efficiency within the Professional Services team by creating reusable assets, frameworks, and contributing to the evolution of delivery methodologies
Qualification
Required
7+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with a proven ability to use technology to deliver business outcomes and drive customer success
Strong proficiency in CSS and HTML with the ability to design and implement technical solutions, including in-app tagging, guides, and analytics
Demonstrated experience in leading transformation initiatives and managing change within customer organizations, with a strong ability to influence and drive adoption of new technologies or processes
Preferred
Bachelor's degree preferred
Experience with digital transformation initiatives and working with large Enterprise customers
Proficiency in frontend and backend development, including designing scalable, reusable frameworks
Familiarity with advanced analytics and customer success tools
Proven track record of working with large Enterprise customers, advocating for their needs, and driving successful outcomes
Experience in digital transformation initiatives is a plus
Highly effective communication and presentation skills, with the ability to engage confidently at all organizational levels, both internally and externally
Company
Pendo.io
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software.
501-1000 employees
H1B Sponsorship
Pendo.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$579.41MKey Investors
JP MorganThoma BravoB Capital
2025-09-30Debt Financing· $100M
2024-08-13Series Unknown· $9.91M
2021-11-11Secondary Market· $110M
Leadership Team
Todd Olson
CEO and Founder
Jennifer G Kaelin
Chief Financial Officer
Recent News
2025-12-24
Morningstar.com
2025-12-17
Company data provided by crunchbase