Entelligence · 1 day ago
Help Desk Technician (Contract to Hire)
United States
Full-time, Contract
Remote
Mid Level
3+ years expEntelligence is a professional services organization that partners with leading technology companies to deliver complex projects and scalable solutions. The Help Desk Technician provides day-to-day technical support to Entelligence employees, resolving end-user issues and managing user access and devices while supporting collaboration tools.
Information ServicesInformation Technology
Responsibilities
Respond to, diagnose, and resolve IT support tickets related to hardware, software, access, and connectivity, including Windows laptops, Apple MacBooks, and remote users across multiple time zones
Escalate complex issues when necessary and document troubleshooting steps, resolutions, and outcomes clearly
Administer Microsoft 365 users, licenses, email, and core services including Outlook, Teams, OneDrive, and SharePoint Online
Troubleshoot access, permissions, and basic security issues while supporting collaboration workflows and productivity tools such as Slack
Manage user identities and access through Microsoft Entra ID (Azure AD), Microsoft Intune, and OneLogin, including single sign-on troubleshooting
Support device enrollment, policy enforcement, compliance checks, and remote device actions such as wipe, lock, and reset
Provision, configure, and secure Windows and macOS devices, including application installation and security configuration
Support onboarding and offboarding activities such as account creation, access provisioning and removal, device handoff and recovery, and license reassignment
Monitor and support backup systems such as Barracuda Backup and assist with endpoint security checks and remediation
Follow established IT security, access control, and documentation standards to maintain compliance and data protection
Qualification
Required
Three or more years of hands-on IT support experience in an internal IT or managed services environment
Strong experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune, and endpoint devices
Experience supporting Windows 10 and 11, macOS, IT ticketing systems, and employee onboarding and offboarding
Working knowledge of OneLogin, Slack, SharePoint Online, and backup solutions
Strong written and verbal communication skills with a professional, customer-focused approach
Ability to work independently, prioritize competing requests, and remain calm under pressure
High attention to detail, strong security awareness, and sound judgment in support scenarios
Preferred
Experience supporting professional services, consulting, or staffing organizations
Familiarity with security best practices including MFA, least privilege, and endpoint compliance
Experience supporting remote or distributed workforces and documentation-driven environments
Company
Entelligence
Entelligence helps the world’s technology leaders quickly deliver their most advanced cloud solutions to their most important customers.
201-500 employees
H1B Sponsorship
Entelligence has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Cameron Wade
Chief Financial Officer
Susie Wright
Vice President and Partner, Global Customer Success
Company data provided by crunchbase