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Kaizen CPAs + Advisors · 2 days ago

Manager – Client Service/Payroll - Your Payroll Department

Antioch, IL

Full-time

Onsite

Mid, Senior Level

$75K/yr - $75K/yr

3+ years exp

Kaizen CPAs + Advisors is a people-first firm dedicated to helping businesses overcome financial challenges. The Manager of Client Service/Payroll will lead a nine-member payroll department, focusing on team development, workflow coordination, and maintaining strong client and vendor relationships.

AccountingFinancial ServicesInformation Technology

Responsibilities

Provide day-to-day leadership, coaching, and support for payroll team members

Monitor and coordinate team workflow to ensure timely and accurate payroll delivery

Interview, select, and train new employees

Foster open communication and collaboration across the department

Support a culture of accountability, development, and continuous improvement

Perform monthly one-on-one meetings and quarterly conversations with all team members to guide performance, address challenges, and celebrate wins

Serve as the first point of contact for client and vendor communication, ensuring issues are addressed promptly and relationships stay strong

Hold a seat on the payroll leadership team—meeting weekly in an EOS L10—to partner with the Director of Payroll and COO on departmental goals and initiatives

Oversee the daily processing workflow to ensure all payrolls are processed, taxes are paid, bank accounts are reconciled, ACH file sent, and package fulfillment timely and accurately completed

Work with vendors to resolve issues and reconcile vendor invoices

Process voids, client corrections, service bureau corrections and supplemental runs

Manage the YPD calendar so that all daily, weekly, monthly, quarterly, and annual processes are timely and accurately completed

Create technical solutions to resolve payroll issues that arise with processing software and related technology

Conduct weekly team meetings to address operations related issues/goals ensuring that the agenda and meeting minutes are memorialized

Oversee client communications via isolved or Qount, cover letter notes, and email tag lines

Ensure adequate staffing to complete daily processing/tax & finance needs

Research payroll law related issues

Assist in setting up new clients when needed

Perform and analyze internal payroll processing audits

Handle the daily Tax/Finance/ACH functions as backup when Tax Specialist is out

Approve draw-down requests with banking institutions

Approve/deny vacation requests; maintain minimal staffing needs

Qualification

People leadershipClient serviceWorkflow coordinationPayroll operationsCommunication skillsOrganizational skillsCoachingTeam buildingRelationship managementTechnical solutionsPayroll law knowledgeMulti-state complianceMeeting facilitationAdaptabilityProblem-solving

Required

Proven experience in people leadership; strong track record of mentoring, coaching, and developing staff

Commitment to delivering exceptional client service, with a strong desire to consistently exceed expectations and hold others accountable to the same standards

Excellent written and verbal communication skills with the ability to convey complex information clearly

Demonstrated ability to coordinate workflows in a deadline-driven environment

Solid organizational skills and the ability to keep the team focused under pressure

Highly adaptable to change and a strong desire to progress technologically

Ability to build and maintain strong relationships with internal teams (including accounting), clients, and vendors, while effectively communicating with stakeholders at all organizational levels—from entry-level staff to C-suite executives

Preferred

Bachelor's degree in business, accounting, HR, or related field; or

3–5+ years in payroll, accounting, or operations management

Benefits

Medical, Dental, and Vision Insurance

Short-Term & Long-Term Disability and Life Insurance

Cafeteria/Section 125 Plan

Retirement/401(k): Employer match with 100% vesting on day one of eligibility

Paid Vacation: Starting at 2 weeks, available for use from day one

Paid Personal Time (PTO): 32 hours available to use from day one

Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve (if it falls during the work week), and Christmas Day