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Tria Federal (Tria) · 1 day ago

Senior IT System Administrator

Woodlawn, MD

Full-time

Onsite

Senior Level

6+ years exp

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. They are seeking an experienced Senior IT Systems Administrator to manage day-to-day IT operations and serve as the on-site IT authority for the Woodlawn, MD office.

ConsultingInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary on-site IT lead for the Woodlawn office

Oversee daily IT service desk operations, ensuring timely response, resolution, and service quality

Act as the escalation point for complex or high-impact IT issues

Mentor and guide junior IT staff and support personnel

Evaluate and improve service desk processes, workflows, and documentation

Provide Tier 2 and Tier 3 technical support to end users

Configure, deploy, and maintain computers, peripherals, and mobile devices

Manage user accounts, permissions, licensing, and security settings in Azure / Entra ID and Microsoft 365

Troubleshoot and resolve advanced hardware, software, and network issues

Support remote offices using secure remote access tools

Manage on-site IT infrastructure and office technology needs

Coordinate onboarding and offboarding technical support activities

Maintain accurate IT asset inventory and lifecycle documentation

Partner with Facilities, HR, and Security teams to support office IT requirements

Ensure compliance with IT policies, procedures, and security standards

Create and maintain SOPs, technical documentation, and knowledge base articles

Communicate technical issues clearly to non-technical users

Ability to pass a minimum background investigation

Qualification

MacOSMicrosoft WindowsMicrosoft AzureMicrosoft 365IT Service ManagementA+ CertificationNetwork+ CertificationSecurity+ CertificationCustomer ServiceLeadershipTime ManagementCommunication