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NextPath Career Partners · 1 week ago

Project Manager (CRM, ServiceNow) (5278)

United States

Contract

Remote

Mid Level

$60/hr - $66/hr

NextPath Career Partners is currently seeking a Project Manager (CRM, ServiceNow) to join our client’s team. The role involves leading the transition of multiple ticketing systems to ServiceNow and managing project plans while ensuring effective communication with executive leaders.

Professional ServicesRecruitingStaffing Agency

Growth Opportunities

No H1B

Responsibilities

Lead the end-to-end transition of multiple legacy ticketing systems to the ServiceNow platform by partnering with Service Delivery, IT Program, and ServiceNow Platform teams

Elicit, document, and translate business and technical requirements from system owners and users to ensure all necessary ServiceNow functionality is delivered

Develop, maintain, and manage detailed project plans using established project management tools, aligning cross-functional teams and tracking milestones, dependencies, and risks

Provide executive-level reporting and communication, including status updates, risk mitigation, metrics, and visual presentations to ensure transparency and successful delivery

Qualification

CRM systemsServiceNowProject ManagementPowerPointProject management tools

Required

Background working with CRM systems and teams planning the transition of multiple ticketing systems to ServiceNow

Project Management skills eliciting requirements from multiple teams and structuring the information for the development partners and aligning team activities with IT Program management team to deliver cohesive results

Experience reporting status, risks, and metrics to Executive Level Leaders; creating presentations in PowerPoint to visually convey information

Use available project management tools to develop and keep up to date a detailed project plan of all activities needed to complete the transition