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Element Fleet Management · 1 week ago

Supervisor, Operations (South Central US)

United States

Full-time

Remote

Entry, Mid Level

$76K/yr - $104K/yr

2+ years exp

Element Fleet Management is redefining the fleet management industry with a focus on delivering a superior client experience. They are seeking an Operations Supervisor to lead local field teams, ensure operational excellence, and support customer service for Last Mile Rental clients across multiple states.

ConsultingFleet ManagementRisk Management

Responsibilities

Hire, coach, train, and support contract, temporary, and full-time field team members

Demonstrate Element’s People Leadership Capabilities, including leading strategically, cultivating curiosity, driving results, influencing others, and developing talent

Foster collaboration, teamwork, and continuous learning to deliver superior client service and maximize employee engagement

Manage the training, development, implementation, and performance of team and individual goals aligned with organizational balanced scorecard objectives

Ensure a first-class client experience through frequent customer contact, communication, and feedback

Build and maintain relationships with client decision makers and operations leaders

Develop business plans for each location outlining volume, growth objectives, targets, and focus areas

Partner with vehicle maintenance and repair partners to maintain a safe and reliable fleet

Provide leadership updates on vehicle health, customer sentiment, utilization, operational deficiencies, and risk management

Work cross-functionally with internal teams to increase efficiencies and achieve weekly, monthly, and annual goals

Qualification

Fleet operations managementCustomer service experienceMicrosoft Office proficiencyFinancial acumenAnalytical skillsPeople leadershipTeam collaborationOrganizational skillsProblem-solving skills

Required

Bachelor's degree required from an accredited university

2–4 years of experience managing fleet operations and personnel with an understanding of business growth, profit, and customer service

3–5 years of customer service or client account management experience in a B2B service environment

Proficiency in Microsoft Word, Excel, and PowerPoint

Ability to drive and remain on your feet for up to 8 hours

Availability to work weekends and some holidays

To be considered for this role, candidates must reside in one of the following states: Utah (UT), Arizona (AZ), New Mexico (NM), Colorado (CO), Kansas (KS), Missouri (MO), or Texas (TX)