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Cox Enterprises · 2 days ago

Senior Manager, Business Process Design & Improvement

Atlanta GA

Full-time

Hybrid

Senior Level, Lead/Staff

$123K/yr - $204K/yr

8+ years exp

Cox Automotive is a leader in transforming the automotive industry through innovative technology and exceptional experiences. The Senior Manager, Business Process Design & Improvement will lead AI transformation initiatives within the sales organization, focusing on maximizing performance through the rationalization and integration of sales enablement tools.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Acts as a strategic partner to the Sales Executive team and senior leaders, providing consultative guidance to enable the CAI Sales Team to effectively leverage AI-driven strategies

Spearhead AI-driven change initiatives within the sales organization, ensuring alignment with business objectives and maximizing impact

Collaborate with senior sales leaders and boundary partners to design, implement, and monitor the sales tool strategy roadmap, supporting both current and future business needs across all CAI Sales/PM teams

Lead new tool exploration efforts to ensure strategy and tech stack are aligned to industry best in class, including AI capabilities

Design and monitor overall effectiveness of AI capabilities and tools to inform the future strategy and ROI

Owns vendor management relationships, including strategic oversight in negotiation, contract terms, and direct partnership with CAI Supply Chain

Oversee design, configuration, testing, adoption, and implementation of new and/or enhanced processes, tools, etc

Partner closely with other peers with the SBO and Technology teams to create a vision for how technology converges to enable the seller experience

Identify new tools/functionality capabilities to enhance sales and performance management effectiveness with a specific focus on AI and automation across tools

Develop and execute an adoption strategy for tools/processes, including engaging with business owners for key enablement tools (Seismic, WhatFix, etc.)

Develop and lead pilot strategies validating business value and requirements supporting an evaluation recommendation for new tools/processes

Create investment roadmaps and impact analyses aligned with future budget plans, providing clear visibility into new funding requirements and potential variances

Rationalize redundant sales tools, including AI capabilities, and work with leadership to obtain buy-in and the budget necessary to develop an enterprise approach

Owns the sales tech stack and is the primary point of contact for key contract renewals, contract terms, license management, and RFPs

Responsible for the overall execution and evolution of our Digital Adoption strategy across CAI Sales/Performance Management

Partner with Technology and boundary partners to develop an Enterprise Digital Adoption Strategy while considering business requirements for all impacted parties

Leads individual contributors to ensure the execution of building, auditing, and deploying new content in Salesforce instances and other enablement tools

Facilitates stakeholder meetings for AVPs and above, oversees and communicates process gaps and KPIs for leadership alignment

Examines high-level process changes, identifies critical metrics, and oversees preparation for stakeholder reviews

Oversees efforts to identify business process improvement opportunities, develop and monitor applicable KPIs, and recommend enhancements with a focus on improved sales and pm team experience, increased productivity, and/or reducing cost

Provides continuous visibility into process compliance, prioritizes process governance efforts, and monitors adherence to standards

Qualification

AI transformation initiativesSales tool strategyChange managementProject managementEnterprise AI toolsDigital adoption strategyStakeholder engagementAnalytical skillsMicrosoft Office proficiencyPresentation skillsCollaborationProblem-solving

Required

Bachelor's degree in related discipline and 8 years' experience leading enterprise-level projects and/or strategy in a highly complex sales/sales operations environment. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years of experience; or 12 years' experience in a related field

3+ years of experience in management or leadership role

Demonstrate a foundational understanding of AI to effectively communicate concepts, trends, and the impacts of technological advancements within the organization

In-depth, hands-on knowledge of enterprise AI tools, including Copilot M365, Claude, Agentforce, etc

Experience working directly with sales leadership to understand business priorities and needs

Proven ability to drive adoption and change management for new tools/processes

Ability to think strategically and plan long-term in a fast-paced environment

Excellent presentation skills; strong skills in effective communication with all levels of leadership

Ability to create executive-level documentation via MS suite

Experienced team leader with proven skills in change management and problem-solving

Experience in operating in a support capacity in a high-functioning sales and/or operations environment

Technical Skills: Outstanding analytical skills and a high degree of intellectual curiosity, who can help connect dots

Project Methodologies: Thorough understanding of program management techniques and methods

Build Relationships: Establish and maintain positive working relationships with others, both internally and externally

Communicate Effectively: Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner

Creativity/Innovation: Develop new and unique ways to improve the operations of the organization and to create new opportunities

Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations

Collaboration: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions

Solve Problems: Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem

Systems: Fluent in Microsoft Office, particularly Excel, Word, and PowerPoint, and advanced Excel skills required

Influence: Ability to operate and work across functional groups in a matrixed organization and influence change

Work Ethic: Must be willing and able to “roll up the sleeves.”

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements

Preferred

Knowledge of CAI (Cox Automotive) supply chain, licensing agreements, etc

Benefits

A competitive salary and top-notch bonus/incentive plans.

Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

Comprehensive healthcare, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Professional development and continuing education opportunities.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Extra perks like pet insurance, employee discounts and much more.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.