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UMC Health System · 1 day ago

Supervisor, Patient Financial Services

Business and Technology Center

Full-time

Onsite

Mid Level

UMC Health System is a recognized leader in patient care, and they are seeking a Supervisor for Patient Financial Services. The role involves managing refunds, overseeing patient account representatives, and ensuring accurate payment for claims while providing support to staff in daily operations.

Child CareHealth CareHospitalMedicalNon Profit

Culture & Values

Responsibilities

Develop staff job descriptions. Evaluate staff performance and provide timely and factual feedback as necessary. Complete performance appraisal s according to hospital policy

Keep the Director / Assistant Director of Patient Financial Services regularly informed of issues, recommendations for improvement and ongoing operational events

Develop and implements customer service initiative in the Patient Accounting / Collections Department

Management of the ARCTR Credit Balance Report and Budget Plan Reports

Correct all Patient Accounting errors when noted and inform the proper supervisor/employee of errors and what measures should be taken to prevent reoccurring errors

Supervision of all Patient Reps and take any overflow of calls and assist with any customer service issues

Supervision of the Self – Pay collectors and maintain their incentive pay report. Must be able to assist with problem solving and customer service

Management of all refunds. Must approve all refunds and be able to solve any issues with refunds

Maintain collections requirements and ascertain budget plans as set as required

Assist any employee within the Patient Financial Services Department with any problems, issues, or concerns. Work all correspondence within 48 hours

Has a working knowledge of the benefits and reimbursement policies/rules for billing and collections

Understand all FSCs, transaction codes and denial codes and their proper use

Determine primary and secondary payers according to rules and regulations

Appeal/resolve all denied claims

Ascertain that follow-up is conducted every 30 days either by phone or through email/letter contact with the insurance companies

Make accurate and complete documentation on all visits worked

Retain all remittance advices/EOBs

Schedule and hold ongoing education/status meetings to assure employees maintain interest and an acceptable level of knowledge regarding their job duties

Qualification

Supervisory skillsMedicalInsurance terminologyMainframe computer skillsBasic accounting skillsProblem solving skillsCustomer relation skillsCommunication skillsAdaptability

Required

College degree in business related field or equivalent experience

Supervisory skills

Medical and insurance terminology

Ability to communicate both verbally and in writing

Mainframe computer skills

Basic accounting and detailed clerical skills

Possess customer relation skills

Highly technical and problem solving skills

Ability to adapt to changes

Company

UMC Health System

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UMC Health System is comprised of over 4,600 team members who have made our organization “One of the Best Companies to Work for in Texas®” by Texas Monthly.

Founded in 1978