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Care.com · 1 day ago

Enterprise Account Manager

Dallas, TX

Full-time

Hybrid

Mid Level

$72K/yr - $80K/yr

3+ years exp

Care.com is a consumer tech company focused on providing care solutions for families. The Enterprise Account Manager will serve as the primary business contact for Care for Business clients, ensuring excellent client service and driving profitability through the client portfolio.

Child CareElder CareHousekeeping ServicePetTutoring

Responsibilities

Understand Care for Business capabilities and services and effectively communicate all offerings to the client

Ensure the renewal of existing clients, and cross-sell products by identifying additional needs within an existing client offering, where applicable

Working closely with the Client Success Team on launch of new clients, with the support of the product and service teams

Collaborate with the marketing team in the development of client-specific marketing & communication plans, as well as broad marketing strategies applicable across the portfolio

Develop and execute to a client activities calendar, including periodic, timely and seasonal communications, and other relationship-building activities

Facilitate client utilization reporting via the HR Dashboard

Develop a proactive client outreach cadence and conduct at minimum quarterly business reviews with all clients

Manage all client communications, conflict resolution, and compliance on client deliverables and revenue

Review all major deliverables (i.e. strategic brief, contracts and SLA’s, launch materials, ongoing communications, etc.) to ensure quality standards and that client expectations are met

Work closely with the product management/technology team to identify product enhancements that improve the user experience and client satisfaction and retention

Ensure that all processes and procedures are completed, quality standards are met, and that clients are profitable

Qualification

Client service abilitiesSalesTechnical competenceNegotiation skillsSalesforce.comCommunication skillsProblem-solving capabilitiesOrganizational skillsDetail orientedTeam collaborationGoal-oriented