Six Flags Entertainment Corporation · 1 day ago
Security & Loss Prevention Internship
Gurnee, IL
Internship
Onsite
InternSix Flags Entertainment Corporation offers a Public Safety Security & Loss Prevention Internship Program that provides students with hands-on experience in security operations and guest safety. Interns will work alongside professionals to develop skills in surveillance, incident response, and theft prevention in a dynamic environment.
Entertainment
Responsibilities
Consistent attendance and adherence to the posted schedule is a job requirement. Includes attendance of Park Discovery training, Security department training, and Security in-service training
Must meet all Human Resources requirements for internship program, including attendance of intern events/meetings
Maintain Park grooming and appearance standards in accordance with policies set forth by the Human Resources department. Maintain department uniform guidelines in accordance with policies set forth by the Security department
Interact with guests, team members, and Park management on a daily basis. Work with a diverse team and cooperate with all team members and Park management
Communicate effectively with guests - able to answer basic questions and give directions. Proactively approach guests to offer assistance, recommendations, and conversation
Communicate effectively with team members and Park management - able to relay information or respond to inquiries in person, by phone, and by portable radio
Complete all required Six Flags Public Safety - Security certification tests
Work fixed positions designed to monitor guest entry and exiting
Properly and consistently screen all guests via metal detection and according to department policy. Includes enforcement of prohibited items, guest behavior, and dress code policies
Work efficiently to screen guests in order to minimize the wait time to enter the Park
Work fixed positions designed to monitor team member and visitor entry/exit (backstage gates)
Validate team member entry by checking Park issued ID cards and vehicle stickers
Validate visitor entry by following established clearance procedures and coordinating visitor appointments with Park management
Work patrol positions designed to respond to security-related incidents, emergencies, and calls for assistance
Assist guests with problem-solving and Park policy interpretation
Monitor and enforce adherence to Park policies, specifically related to guest code of conduct and ride safety
Rapidly respond to emergencies or calls for assistance according to department policy and/or at the direction of department management
Work toll and mobile positions designed to monitor the guest parking lot and toll lanes
Operate hand-held electronic device to scan passes for parking
Operate touch-screen point of sale (POS) system for credit/debit card transactions
Monitor and control access to preferred/membership parking area
Direct inbound/outbound vehicle traffic safely by using proper/visible hand signals and traffic control devices (i.e. cones, directional signs, etc.)
Monitor overall traffic flow and parking lot capacity. Adjust traffic flow as needed or directed
Work positions designed to assist Lost Services
Monitor lost children brought to the post until they are reunited with parent/guardian
Assist parents/guardians searching for lost children and keep accurate record of all children reported lost
Properly handle lost items, including valuables and currency that are turned into Lost & Found and/or Security
Enter lost item reports into web-based lost and found tracking database (Chargerback System). Update reports as needed
Work fixed position designed to support and administer overall Security operation
Answer and screen incoming phone calls. Transfer calls and take/deliver accurate phone messages
Monitor all Security and Park radio traffic. Answer radio calls and provide appropriate responses. Includes dispatching and coordinating response to security-related calls for service, emergencies, and requests for assistance
Broadcast information, alerts, and/or messages over all Park radio channels as directed
Create and track calls for service in computer dispatch system. Accurately account for active calls for service, officer assignments, and officer locations at all times
Monitor Park alarm system, surveillance systems, and weather tracking/alert system
Work alongside the Loss Prevention Investigators
Monitor surveillance systems
Gain an understanding of fixed and mobile surveillance efforts, including CCTV installation and maintenance
Collect information from fixed surveillance, overt and covert camera systems, undercover operatives, secret shoppers, and field agents to assist in employee investigative interviews
Assist or facilitate investigations and investigative interviews of employees who have been shown to be involved in impropriety
Work with Loss Prevention Undercover Agents
Conduct shoplifting surveillance and shoplifter detention
Observe scalping activity and evasion cases
Conduct sting operations, electronic surveillance and preventative measures against theft
Create and maintain a detailed shoplifting log
Complete departmental reports and/or required paperwork according to department policy. This includes completing reports and paperwork in an understandable, professional, and timely fashion
Keep all information and documents confidential
Use and operate all Park equipment safely and correctly
Assist with Park and post cleaning as needed or directed. Maintain a neat and organized work location at all times
Maintain all job duties and responsibilities in outdoor weather conditions - regularly exposed to direct sunlight, wet/humid conditions, extreme cold, and extreme heat for extended periods of time
Maintain all job duties and responsibilities independently with minimal direct supervision
Adhere to all Park labor policies pertaining to breaks taken, length of shift, and types of work performed. Accurately record all shift and break times by using Park’s labor tracking system
18 years of age or older. Applicants must possess a valid Driver’s License. Applicants enrolled in an associate’s or bachelor’s level criminal justice or related program
Must be able to stand and/or walk up to 8 hours at a time and as many as 12 hours a day. This includes standing at a fixed position for extended periods of time
Must be capable of working in all outdoor weather conditions - regularly exposed to direct sunlight, wet/humid conditions, extreme cold, and extreme heat for extended periods of time
Must be able to lift up to and including 25 lbs. consistently
Must have strong verbal and written communication skills. Must be able to speak, understand, read, and write in English language
Must be able to listen/monitor radio communication by earpiece while simultaneously communicating to guests and team members in their presence
Must be comfortable using a computer and be capable of learning to use applications designed to monitor access control and complete incident reports
Must be able to work around a metal detector and complete guest and team member screening according to department policy and with department-provided equipment
Must be “safety-conscious” and aware of surroundings while on duty. Job positions include moving in/out of raised guard houses, working around metal detection equipment, directing vehicle traffic as well as working in close proximity of moving vehicles, and working in large crowds
Must be willing to practice general housekeeping and maintain the cleanliness of assigned job position
Must possess strong work ethic, the ability to multi-task, and be able to handle moderate levels of stress
Must be able to work with others and as a contributing part of a team / the department
Must be self-motivated, possess an enthusiastic attitude, and conduct themselves in a professional manner at all times. This includes times and/or positions where job duties must be completed independently with minimal direct supervision
Qualification
Required
Consistent attendance and adherence to the posted schedule is a job requirement
Must meet all Human Resources requirements for internship program, including attendance of intern events/meetings
Maintain Park grooming and appearance standards in accordance with policies set forth by the Human Resources department
Maintain department uniform guidelines in accordance with policies set forth by the Security department
Interact with guests, team members, and Park management on a daily basis
Communicate effectively with guests - able to answer basic questions and give directions
Proactively approach guests to offer assistance, recommendations, and conversation
Communicate effectively with team members and Park management - able to relay information or respond to inquiries in person, by phone, and by portable radio
Complete all required Six Flags Public Safety - Security certification tests
Work fixed positions designed to monitor guest entry and exiting
Properly and consistently screen all guests via metal detection and according to department policy
Includes enforcement of prohibited items, guest behavior, and dress code policies
Work efficiently to screen guests in order to minimize the wait time to enter the Park
Work fixed positions designed to monitor team member and visitor entry/exit (backstage gates)
Validate team member entry by checking Park issued ID cards and vehicle stickers
Validate visitor entry by following established clearance procedures and coordinating visitor appointments with Park management
Work patrol positions designed to respond to security-related incidents, emergencies, and calls for assistance
Assist guests with problem-solving and Park policy interpretation
Monitor and enforce adherence to Park policies, specifically related to guest code of conduct and ride safety
Rapidly respond to emergencies or calls for assistance according to department policy and/or at the direction of department management
Work toll and mobile positions designed to monitor the guest parking lot and toll lanes
Operate hand-held electronic device to scan passes for parking
Operate touch-screen point of sale (POS) system for credit/debit card transactions
Monitor and control access to preferred/membership parking area
Direct inbound/outbound vehicle traffic safely by using proper/visible hand signals and traffic control devices
Monitor overall traffic flow and parking lot capacity
Adjust traffic flow as needed or directed
Work positions designed to assist Lost Services
Monitor lost children brought to the post until they are reunited with parent/guardian
Assist parents/guardians searching for lost children and keep accurate record of all children reported lost
Properly handle lost items, including valuables and currency that are turned into Lost & Found and/or Security
Enter lost item reports into web-based lost and found tracking database (Chargerback System)
Update reports as needed
Work fixed position designed to support and administer overall Security operation
Answer and screen incoming phone calls
Transfer calls and take/deliver accurate phone messages
Monitor all Security and Park radio traffic
Answer radio calls and provide appropriate responses
Includes dispatching and coordinating response to security-related calls for service, emergencies, and requests for assistance
Broadcast information, alerts, and/or messages over all Park radio channels as directed
Create and track calls for service in computer dispatch system
Accurately account for active calls for service, officer assignments, and officer locations at all times
Monitor Park alarm system, surveillance systems, and weather tracking/alert system
Work alongside the Loss Prevention Investigators
Monitor surveillance systems
Gain an understanding of fixed and mobile surveillance efforts, including CCTV installation and maintenance
Collect information from fixed surveillance, overt and covert camera systems, undercover operatives, secret shoppers, and field agents to assist in employee investigative interviews
Assist or facilitate investigations and investigative interviews of employees who have been shown to be involved in impropriety
Work with Loss Prevention Undercover Agents
Conduct shoplifting surveillance and shoplifter detention
Observe scalping activity and evasion cases
Conduct sting operations, electronic surveillance and preventative measures against theft
Create and maintain a detailed shoplifting log
Complete departmental reports and/or required paperwork according to department policy
Keep all information and documents confidential
Use and operate all Park equipment safely and correctly
Assist with Park and post cleaning as needed or directed
Maintain a neat and organized work location at all times
Maintain all job duties and responsibilities in outdoor weather conditions
Regularly exposed to direct sunlight, wet/humid conditions, extreme cold, and extreme heat for extended periods of time
Maintain all job duties and responsibilities independently with minimal direct supervision
Adhere to all Park labor policies pertaining to breaks taken, length of shift, and types of work performed
Accurately record all shift and break times by using Park's labor tracking system
18 years of age or older
Applicants must possess a valid Driver's License
Applicants enrolled in an associate's or bachelor's level criminal justice or related program
Must be able to stand and/or walk up to 8 hours at a time and as many as 12 hours a day
Must be capable of working in all outdoor weather conditions
Must be able to lift up to and including 25 lbs. consistently
Must have strong verbal and written communication skills
Must be able to speak, understand, read, and write in English language
Must be able to listen/monitor radio communication by earpiece while simultaneously communicating to guests and team members in their presence
Must be comfortable using a computer and be capable of learning to use applications designed to monitor access control and complete incident reports
Must be able to work around a metal detector and complete guest and team member screening according to department policy and with department-provided equipment
Must be “safety-conscious” and aware of surroundings while on duty
Job positions include moving in/out of raised guard houses, working around metal detection equipment, directing vehicle traffic as well as working in close proximity of moving vehicles, and working in large crowds
Must be willing to practice general housekeeping and maintain the cleanliness of assigned job position
Must possess strong work ethic, the ability to multi-task, and be able to handle moderate levels of stress
Must be able to work with others and as a contributing part of a team / the department
Must be self-motivated, possess an enthusiastic attitude, and conduct themselves in a professional manner at all times
This includes times and/or positions where job duties must be completed independently with minimal direct supervision
Company
Six Flags Entertainment Corporation
Six Flags Entertainment Corporation (NYSE: FUN) is North America’s largest regional amusement-resort operator with 26 amusement parks, 15 water parks and 9 resort properties across 16 states in the U.S., Canada and Mexico.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase