Tiffany & Co. · 5 days ago
Assistant Manager – Product Services, New Sales Alterations
Whippany, NJ, United States
Full-time
Onsite
Mid, Senior Level
5+ years expTiffany & Co. is a renowned luxury brand, and they are seeking an Assistant Manager of Product Services to oversee daily operations of jewelry alterations and repairs. This role involves ensuring operational excellence, driving team performance, and enhancing the client experience while meeting financial goals.
JewelryPrecious MetalsService Industry
Responsibilities
Oversee daily department operations, including workflow management, scheduling, and prioritization of repair and alteration orders, including new sales and client-owned merchandise
Ensure timely, accurate, and high-quality execution of services that reflect TCO brand standards and client expectations of a luxury brand
Act as a subject matter expert, fielding technical and operational inquiries from staff and retail partners
Support Retail and client center teams by resolving service-related escalations and ensuring seamless end-to-end client experiences
Maintain strong compliance with internal policies, procedures, and quality standards
Set, communicate, and reinforce challenging performance goals aligned to a high-performance culture
Manage team productivity and quality targets while remaining within labor cost budgets
Apply a structured talent management approach, including hiring, onboarding, coaching, performance acceleration, and development planning
Foster ongoing performance and development conversations, recognizing high-performing behaviors and addressing performance gaps in a timely manner
Build an inclusive, respectful, and collaborative team culture that values diversity and promotes engagement
Act as a role model by sharing knowledge, mentoring peers, and contributing to collective leadership growth across the organization
Regularly review team progress, celebrate achievements, and realign priorities as business needs evolve
Set departmental goals that align with TCO brand values and exceed client expectations
Measure and analyze results using key performance indicators (KPIs) related to service quality, turnaround time, and client satisfaction
Identify obstacles and overcome them to improve efficiency, quality, and client outcomes
Drive accountability through consistent follow-up and ownership of results
Lead process documentation and continuous improvement initiatives
Champion health and safety standards, recognizing that a safe and healthy workplace drives service excellence and team performance
Plan and forecast departmental needs using historical trends, volume projections, and business insights
Demonstrate financial acumen by understanding department cost structures, labor budgets, and service margins
Partner with management on finance and operations teams to support budgeting, reporting, and strategic initiatives
Support business analysis and reporting, translating data into actionable insights
Conduct ROI analysis to evaluate process changes, staffing decisions, and operational investments
Ensure compliance with regulatory, safety, and company standards
Develop and execute contingency plans to adapt to changing business conditions while still achieving performance and financial goals
Qualification
Required
Proven experience in jewelry service, repair operations, luxury retail, or a related service management environment
Strong people leadership skills with experience managing, coaching, and developing teams
Demonstrated ability to manage workflow, meet deadlines, and uphold quality standards in a fast-paced environment
Financial and operational acumen, including labor planning and performance reporting
Excellent communication, problem-solving, and decision-making skills
Commitment to inclusion, continuous improvement, and delivering an exceptional client experience
Experience handling high-value merchandise and transactions with accuracy and discretion
Proficiency with inventory management, and basic reporting tools
Ability to work flexible hours, including evenings, weekends, and holidays
Preferred
Gemological training or certification (GIA or equivalent preferred)
Knowledge of auditing, loss prevention procedures and inventory control
Company
Tiffany & Co.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones.
10001+ employees
H1B Sponsorship
Tiffany & Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (20)
2023 (19)
2022 (18)
2021 (25)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-11-25Acquired
1987-05-15IPO
Leadership Team
M
Matthieu Garnier
President & CEO - North America
Christopher Kilaniotis
Senior Vice President Strategic Business Development
Recent News
2025-12-20
Company data provided by crunchbase