VIVA USA Inc. · 1 day ago
Customer Service Representative (Property & Casualty)
Nashville, TN
Contract
Onsite
Senior Level
5+ years expVIVA USA Inc. is seeking a Customer Service Representative specializing in Property & Casualty. The main function of this role is to interact with customers to provide information, resolve complaints, and maintain customer accounts.
ConsultingInformation TechnologyIT InfrastructureSoftware
Responsibilities
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Qualification
Required
High school diploma or GED required
5-7 years customer service related experience required
2 years of insurance related experience
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
Ability to work independently and manage one's time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as Microsoft Word and PowerPoint
Data Analysis
Effective Communication
Problem Solving
Preferred
Commercial P&C Underwriting CSR background preferred
College degree preferred
Prior P&C insurance experience
Company
VIVA USA Inc.
VIVA USA Inc. (VIVA), certified Woman and Minority Owned, is a Technology and IT consulting company based in the greater Chicago area.
501-1000 employees
H1B Sponsorship
VIVA USA Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (9)
2022 (3)
2021 (14)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Vinu Ilangovan
Chief Technology Officer
Company data provided by crunchbase