Edelbrock Group · 2 weeks ago
Technical Sales Support Specialist
Olive Branch, MS
Full-time
Onsite
New Grad, Entry LevelEdelbrock Group is seeking a Technical Sales Support Specialist who will serve as a key liaison between customers and the company. This role involves providing expert product guidance, technical troubleshooting, and sales support, while also representing the company at various motorsports events and trade shows.
Automotive
Responsibilities
Provide professional, knowledgeable, and responsive assistance to customers via phone, email, and digital platforms
Troubleshoot product issues, diagnose root causes, and provide accurate technical guidance or escalation as needed
Interpret technical data, installation instructions, and performance specifications to support both novice and professional customers
Maintain a high level of product expertise across all categories, including Valve Train, Drivetrain, Fuel Injection & Electronics, Nitrous Oxide Systems, and Cylinder Heads (training provided)
Proactively identify sales opportunities through customer interactions, product inquiries, and technical consultations
Recommend complementary or upgraded products to meet performance goals and increase sales conversion
Support promotional campaigns, product launches, and marketing initiatives by providing customer feedback and insights
Collaborate closely with the Sales and Marketing teams to optimize lead follow-up, customer retention, and upsell opportunities
Represent the company at major motorsports events, trade shows, and performance industry expos nationwide
Provide live demonstrations, technical Q&A sessions, and hands-on product education to end users and industry professionals
Travel occasionally (by car or airplane, including some weekends) to support events and strengthen the company’s brand presence within the performance community
Maintain accurate records of customer interactions, technical cases, and sales transactions within CRM and support systems
Communicate customer feedback, product performance trends, and recurring issues to management and engineering teams
Contribute to continuous improvement initiatives related to customer experience, documentation, and process efficiency
Qualification
Required
High school diploma or equivalent; associate or bachelor's degree preferred
Clean driving record and valid driver's license
Strong communication and interpersonal skills, with a customer-first mindset
Proficiency with Microsoft Office applications (Word, Excel, Outlook) and ability to learn CRM or ERP systems
Ability to manage multiple tasks in a fast-paced, call center–style environment
Excellent problem-solving and organizational skills
Preferred
Basic to advanced mechanical or automotive knowledge — hands-on experience with engines, tuning, or racing applications a plus
Prior experience in automotive, motorsports, or performance parts sales or support
Demonstrated success in technical sales, troubleshooting, or product support
Enthusiasm for performance vehicles, racing, and aftermarket innovation
Company
Edelbrock Group
The parent company of iconic automotive brands that create high quality performance solutions built on decades of innovation and technical expertise.
Founded in 2020
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Douglas
Chief Executive Officer and President
Jeff Mason
Chief Operating Officer
Company data provided by crunchbase