Later · 1 day ago
Director, Client Solutions
Los Angeles, CA
Full-time
Hybrid
Director/Executive
$240K/yr - $250K/yr
10+ years expLater is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. The Director, Client Solutions is a senior people leader responsible for scaling excellence across the enterprise Account Directors team, ensuring high performance and strategic influence in managing complex client relationships.
AppsiOSMarketing
Responsibilities
Operationalize the enterprise client strategy by translating company and Customer Success priorities into clear expectations, operating rhythms, and success metrics for Account Directors
Partner with the VP, Partnerships & Client Solutions to identify gaps, risks, and opportunities across the enterprise book of business and proactively address them
Bring structure and consistency to how enterprise client success is delivered, ensuring a unified approach across accounts while allowing for strategic nuance
Contribute to longer-term evolution of the Account Directors operating model, balancing immediate performance with scalable foundations
Lead forecasting, pipeline visibility, and revenue accountability for your pod of Account Directors
Act as a senior escalation point for complex client situations, guiding resolution while coaching Account Directors to strengthen future execution
Ensure disciplined account planning, SBR execution, and value storytelling across enterprise clients
Use data and insights to identify trends, address underperformance, and continuously raise the bar on client outcomes
Directly manage, coach, and develop senior Account Directors, setting clear expectations and holding a consistently high performance bar
Create clarity around roles, responsibilities, and success metrics so Account Directors can operate with confidence and autonomy
Partner closely with Sales, Product, Services, and Marketing to ensure enterprise clients experience seamless cross-functional collaboration
Serve as a trusted voice and advocate for enterprise client needs internally, while balancing client demands with business priorities
Build a culture of accountability, ownership, and continuous improvement across your team
Provide clear, candid feedback and coaching to elevate performance and support career growth
Model strong judgment, calm decision-making, and resilience in high-pressure client situations
Act as a standard-setter for how senior client leadership shows up at Later, internally and externally
Stay current on enterprise customer success, account management, and expansion best practices
Continuously evaluate and improve processes, playbooks, and tools that support scalable enterprise client delivery
Share learnings and insights across the broader Customer Success organization to elevate collective performance
Qualification
Required
10+ years of experience in customer success, account management, or client solutions roles, with progressive leadership responsibility
Proven experience managing senior, enterprise-facing client leaders in complex, high-value environments
Direct ownership of retention, expansion, or revenue outcomes within a Customer Success or Account Management organization
Demonstrated ability to coach, develop, and performance-manage experienced client professionals
Strong commercial acumen, with comfort navigating renewals, expansions, and executive-level client conversations
Experience operating in high-growth, fast-changing environments where structure and clarity are critical
Data-informed decision-maker who uses insight, not instinct alone, to drive outcomes
Excellent communication skills, with the ability to influence both clients and internal senior stakeholders
Preferred
experience in enterprise marketing services
creator economy
agency-style client models
Benefits
Various benefits plans as part of their overall compensation package
Company
Later
Later is the world’s first Social Revenue Platform
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.3MKey Investors
Aspect Ventures
2022-04-27Acquired
2015-09-01Seed
2014-12-27Seed· $1.3M
Leadership Team
Ian MacKinnon
Co-Founder/Chief Technology Officer
Recent News
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