ServiceNow · 1 day ago
Senior Inbound Product Manager - AIOps
Santa Clara, CA
Full-time
Hybrid
Senior Level
$141K/yr - $239K/yr
5+ years expServiceNow is a global market leader in AI-enhanced technology, founded in 2004 in San Diego, California. They are seeking a Senior Inbound Product Manager to enhance the AIOps administrative experience, focusing on reducing critical incidents and improving service availability through innovative product strategies and customer engagement.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Product Execution - Collaborate closely with the engineering leadership to implement and deliver cutting-edge products
Competitive Analysis - Engage in comprehensive research and conversations with end users, customers, partners, and industry experts to understand market dynamics and ensure our product is competitive
Product Strategy - Develop and articulate a clear strategy and roadmap for the AIOps product line, identifying opportunities backed by strong reasoning
Product Innovation - Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas
Product Enablement and Success - Work in tandem with the outbound product management, marketing, and pre/post-sales teams to ensure the product's success and market adoption
Customer engagement - Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Experience: At least 5 years in product management or as a solutions architect in the IT operations market, showing successful product development and management
Technical Expertise: Understanding of cloud-based solutions, log and metric analytics, and basic knowledge of AI/ML technologies in IT operations
Systems Knowledge: Experience with system, network, application, and observability solutions
Decision Making: Ability to make informed decisions balancing technical feasibility and potential, along with strong prioritization skills that are data-driven and based on market needs
Strategic Thinking: Quick learner with a strategic mindset, effective communication skills
Adaptability: Comfortable with ambiguity, demonstrating flexibility and resilience
Customer Engagement: Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Education: Bachelor's degree in Computer Science or a related field
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
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2026-01-06
2026-01-06
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