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Driftwood Hospitality Management · 1 day ago

Controller

Springfield, IL

Full-time

Onsite

Mid, Senior Level

$65K/yr - $75K/yr

4+ years exp

Driftwood Hospitality Management is renowned for its fully integrated approach to hospitality services, emphasizing outstanding client service. The Controller supervises the accounting staff, manages month-end closing, and ensures compliance with accounting policies while maintaining high levels of guest satisfaction.

HospitalityHotelProperty Management

Responsibilities

Supervises accounting staff, completes month-end closing, maintains balance sheet reconciliations, maintains & supports computer systems, trains all associates in accounting department, maintains internal audit controls, reviews daily revenue report, and tracks daily cash

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them

Assists the Controller in operating the day to day operations of the department; will supervise the department in absence of Controller

Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs all direct reports in details of work. Observes performance and encourages improvement. Monitors hotel traffic and makes staffing adjustments accordingly. Supervises and reviews costs and inventory

Following instruction from the Controller, coordinate and administer an adequate plan for the control of operations. This plan would provide profit planning, sales forecasts, expense budgets, capital requirement/needs, cost standards and the necessary procedures for affecting the plan

Administer all tax filing and government reporting procedures to ensure accurate, timely information is provided in compliance with laws and regulations

Monitor compliance with hotel and accounting policies and procedures, legal requirements and contractual obligations (including obligations under a management agreement) utilizing internal controls, auditing and security procedures to ensure deviations are brought to the attention of the Controller and appropriate regional management and to protect the hotel's assets

Conducts disciplinary action as required for those directly supervising

Conduct 90 day and annual performance evaluations for the accounting staff

Review A/R credit applications prior to being submitted to the Controller

Review & approve all A/R adjustments

Prepare and enter monthly journal entries as well as review preliminary P&L statement for errors prior to submitting to Controller. Review corrected preliminary P&L statement with Controller. Distribute preliminary P&L to Executive Committee Members

Assist Controller with annual budget input and reports

Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships

Coordinates and communicates verbally and in writing with customer (internal and external). Follows up with customer

Makes presence known to customer at all times

Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events

Sets a positive example for guest relations

Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis

Holds self and others accountable for achieving results

Addresses conflict in a timely manner

Contributes to team results

Deals with change effectively

Makes decisions, including employees/team and commits to a course of action with available information

Conducts one on one meeting with Direct Reports to ensure their ongoing development

Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations

Ensures the prompt and proper submission of all corporate, divisional and governmental reports required

Proactively identifies and develops talent within the organization

Assists the Controller to hire the best people available from inside and outside

Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate training classes

Manages employee progressive discipline procedures for areas of responsibility. Ensures each hotel’s policies are administered fairly and consistently

Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team

Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns

Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility

Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

Enlivens the CARE Culture within the hotel

Attends different departmental stand-up meetings and communicates information to the staff in the absence of the General Manager

Qualification

Accounting knowledgeFinancial analysisLeadership skillsHospitality experienceMS Excel proficiencyCommunication skillsTime managementAttention to detailOrganizational skills

Required

Requires advanced knowledge of the accounting, finance and hospitality profession; Full Service Hotel Experience required

Minimum Experience 4 years comparable accounting, 2 year minimum accounting supervisory experience

Requires some managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects

Must have bank reconciliation, balance sheet reconciliation experience and journal entry creation experience

Strong leadership skills with the ability to direct/motivate department to meet and exceed goals

Must have excellent business communication skills

Strong time management skills needed

Well organized and excellent attention to detail

Ability to adjust to changes

Excellent verbal and written English communication skills

Ability to read and communicate verbally and in writing and prepare complex occupancy reports

Computer literate in MS Word, Excel

Complex mathematical skills and considerable skill in the use of Excel Spreadsheets and/or calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting