Bronson Healthcare ยท 1 day ago
Practice Support Assistant (Clinic Receptionist) - Full Time - Bronson Internal Medicine - Centre St., Kalamazoo, MI
Bronson Methodist Hospital
Full-time
Onsite
New Grad, Entry Level
0+ years expBronson Healthcare is a compassionate and resilient organization dedicated to providing exceptional care to the community. They are seeking a Practice Support Assistant to perform various duties including answering phones, greeting patients, and scheduling appointments while maintaining patient confidentiality and providing excellent customer service.
Health CareHospitalMedicalNon ProfitPrimary and Urgent Care
Responsibilities
Registers patients/customers and confirms patient/guarantor demographic and insurance information
Completes all required fields in practice management system
Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past)
Enter charges/payments into MISYS/Tiger system (or other practice management system)
Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan
Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients
Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards
Maintains patient medical records according to current required standards
Obtains patient authorization for transfer of any/all private health information
Maintains patient confidentiality of data and information
Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed
Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents
Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel
Maintains accountability for special projects as assigned
Performs such individual assignments as management may direct. Establishes and maintains effective working relationships within the organization
Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required training and education, including department specific requirements
Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner
Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work related activities
Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment
Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc
Print Physician daily schedules
Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.)
Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit
Performs other duties as may be assigned by the physician or practice manager/office supervisor
Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies
Qualification
Required
High school diploma or general education degree (GED) and 3-6 months of related experience required
Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned
Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks
Must have excellent math skills and be able to use basic office equipment
Ability to maintain confidentiality of sensitive medical information
Must have excellent verbal and communication skills
Ability to maintain positive customer service
Ability to establish effective working relations with office staff and employees in a team environment
Must maintain the highest level of confidentiality
Registers patients/customers and confirms patient/guarantor demographic and insurance information
Completes all required fields in practice management system
Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past)
Enter charges/payments into MISYS/Tiger system (or other practice management system)
Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan
Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients
Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards
Maintains patient medical records according to current required standards
Obtains patient authorization for transfer of any/all private health information
Maintains patient confidentiality of data and information
Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed
Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents
Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel
Maintains accountability for special projects as assigned
Performs such individual assignments as management may direct. Establishes and maintains effective working relationships within the organization
Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required training and education, including department specific requirements
Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner
Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work related activities
Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment
Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc
Print Physician daily schedules
Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.)
Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit
Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies
Preferred
Previous experience working with medical insurance highly preferred
Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred
Company
Bronson Healthcare
Bronson Healthcare is a not-for-profit, group healthcare organization that provides services ranging from primary care and emergency care.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Manns
President & Chief Executive Officer
Recent News
2025-10-27
2025-10-20
Company data provided by crunchbase