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Advantage Wholesale Supply · 2 days ago

Customer Service Manager

Brooklyn, NY

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

Advantage Wholesale Supply is a full-service apartment building supply company with a long-standing reputation for providing excellent service. The Customer Service Manager will oversee order management, ensure professionalism in communications, resolve customer inquiries and complaints, and maintain organizational standards.

Building MaterialE-CommerceWholesale

Responsibilities

Manage orders that come in through email and distribute them amongst the stores, ensuring accurate and timely order processing

Monitor all ingoing and outgoing correspondence (phone and email) for accuracy and professionalism

Help store managers with any inquiries or special requests for customers; ensure these situations are resolved in every aspect pertaining to every department in the company

Update customer account notes in the system to ensure they are always current

Adjudicate customer complaints regarding billing and delivery issues

Investigate disputes and make sure customer is properly taken care of at all times, while liaising with the necessary departments and ensuring timely solutions

Maintain a high standard of organization so no orders, requests, or inquiries get overlooked

Identify root causes of issues, breaking down situations so all parties understand it, presenting an all-encompassing solution and directing necessary staff accordingly in resolving the issue