BoomRX · 11 hours ago
Customer Service & Operations Account Manager
Tampa, FL
Full-time
Onsite
Mid Level
$50K/yr - $50K/yrBoomRX is a rapidly growing pharmaceutical company that supports clinics, med spas, and wellness practices with compounded peptides and hormone therapies. They are seeking a Customer Service & Operations Account Manager to manage client onboarding, troubleshoot account issues, and ensure smooth daily operations between the team, clients, and partner pharmacies.
Pharmaceuticals
Hiring Manager
Dylan Kelley
Responsibilities
Oversee and support client account onboarding into our systems
Provide responsive assistance for customer concerns (e.g., shipping delays, order changes, formulary questions)
Serve as the communication bridge between customers, internal teams, and partner pharmacies
Monitor and manage workflows across multiple software databases and platforms
Maintain professional, consistent communication with clients to build long term trust and satisfaction
Qualification
Required
Strong background in customer service, operations, or account management
Proficiency in using and managing multiple software platforms/databases
Highly organized, detail oriented, and capable of handling multiple priorities at once
Effective communicator with excellent problem solving skills
Tech savvy and comfortable navigating digital platforms, CRMs, and communication tools
Ability to remain calm under pressure while providing professional support
Preferred
Leadership experience or prior office management responsibilities a plus
Benefits
Full onboarding and cross training on all internal systems
Opportunity to take on leadership responsibilities within a fast growing team
Central office location with free parking and public transit access
Supportive team culture with emphasis on efficiency, organization, and customer satisfaction
Company
BoomRX
BoomRx | Simplifying Compounding for Med Spas Nationwide At BoomRx, we’re reimagining how med spas access, order, and manage compounded medications.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase