Apply on Employer Site

Post University · 1 day ago

Director of Loan Management

Waterbury, CT

Full-time

Onsite

Lead/Staff, Director/Executive

$85K/yr - $95K/yr

5+ years exp

Post University is seeking a Director of Loan Management to lead the university’s Cohort Default Management program. This role involves developing policies and processes to enhance student loan repayment outcomes, ensuring compliance with federal regulations, and overseeing a team focused on borrower support and outreach.

EducationHigher EducationUniversities

Responsibilities

Design and manage the institution's default prevention and financial literacy strategies for current students, alumni, and borrowers in repayment

Ensure the cohort default rates for the university are achieved at or below the university benchmarks

Lead and coordinate data analysis to monitor cohort default rates, identify trends, and prepare regular compliance reports for university leadership and regulatory agencies

Supervise, train, and evaluate a team responsible for outreach, borrower support, and regulatory compliance in default management, as applicable

Develop and update written policies and procedures that comply with U.S. Department of Education requirements for default management and student financial counseling

Oversee communications and outreach efforts targeting at-risk borrowers, including designing repayment counseling, organizing workshops, and collaborating with loan servicers

Maintain accurate records of borrower contact, repayment status, and interventions to ensure compliance with internal and external audits

Act as the primary institutional liaison with the Department of Education, student loan servicers, and relevant third-party partners on cohort default management matters

Stay current with federal, state, and accreditor regulations affecting student loan programs and default management, recommending policy and process adjustments as needed

Prepare monthly reports, presentations, and metrics for university stakeholders and external reviewers related to loan management and default rates

Qualification

Cohort Default ManagementFederal Student Loan RegulationsData AnalysisFinancial Aid AuditsDebt Management Best PracticesLeadership ExperienceAnalytical SkillsData SystemsCommunication SkillsInterpersonal Skills

Required

Bachelor's degree required; master's degree preferred in business administration, finance, higher education administration, or a closely related field

Five or more years' experience in student financial aid, loan management, or compliance, including leadership experience

Managing a cohort of 10,000 student borrowers or greater

Comprehensive knowledge of federal student loan regulations, cohort default measurement, and best practices in debt management

Demonstrated analytical skills with experience managing data-driven compliance and outreach initiatives

Excellent leadership, communication, and interpersonal skills

Experience with federal and state financial aid audits

Knowledge of institutional accreditation processes related to financial responsibility

Familiarity with data systems (e.g., NSLDS, COD, or loan servicer portals) and default prevention tools