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FAB&T · 1 day ago

Part Time Qub Teller Representative, Qub Department

Sherwood, AR

Part-time

Onsite

New Grad, Entry Level

FAB&T is a banking institution that emphasizes customer service and relationship building. The role involves providing friendly service, cross-selling bank products, and performing teller transactions accurately.

BankingFinancial ServicesFinTechWealth Management

Responsibilities

Utilize the Seven Step Retail Sales Process to identify customer needs in order to cross sell appropriate products and services and deepen relationships with existing customers; Answer customer inquiries relating to products, rates, and services; Supports the attainment of department goals

Refers new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management

Perform teller transactions with accuracy

Understands the mechanics of teller duties and is able to perform with a high degree of expertise to ensure consistency with all company practices, policies, and procedures

Exhibits sales and service behaviors that are consistent with FAB&T's core values and profit objectives

Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market

Collaborates with Retail Management, Training, Internal Audit, and Security on compliance issues and process improvement

Maintains positive, friendly, and professional attitude and appearance

Responds to online inquiries concerning customer accounts within delegated authority

Maintain debit card records; activate and cancel cards; maintain card limits

Answers inquiries regarding Online Banking; resets passwords and enables online access

Committed to 'living' the Company's core values and mission statement

Perform any other related duties as required or assigned

Qualification

Customer serviceSales skillsTeller transactionsCompliance knowledgeTeam collaboration

Required

Provide warm and friendly service to customers and potential customers

Responsible for retaining and servicing existing relationships

Responsible for promoting and cross selling bank products and services

Utilize the Seven Step Retail Sales Process to identify customer needs in order to cross sell appropriate products and services and deepen relationships with existing customers

Answer customer inquiries relating to products, rates, and services

Supports the attainment of department goals