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ModMed · 1 day ago

Business Consultant 1 - Practice Management

United States

Full-time

Hybrid

Mid Level

4+ years exp

ModMed is a Healthcare IT company focused on modernizing medicine, and they are seeking a Business Consultant - Practice Management & Financials to join their Client Services team. This role involves analyzing business processes, developing solutions, and partnering with clients to improve their workflows and achieve their goals.

Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware

Responsibilities

Works with the Project Management team to maintain a high level of quality in delivering clinical or practice management solutions to clients. This includes but is not limited to:

Perform a process analysis to facilitate client process adoption and change management

Create client-specific workflows and configurations to meet their business needs

Plan and prepare curriculum for necessary custom workflows that will be part of the training and partner on the delivery of the identified workflows

Support onsite go-live to ensure improved workflows are aligned and deployed

Perform a post-go-live analysis to identify workflow efficiencies and recommendations

Create, review, and update established Standard Operating Procedures

Works with the CSM team to partner with clients to positively influence efficient workflows and business results

Ensure that team goals are met, as set by the Business Consulting leadership team

Work with the Medical Director and Product Managers to understand the product roadmap and provide input and direction to support customer needs

Maintain product expert status on designated ModMed solutions as well as other new offerings; participate in all new releases and product processes

Escalate issues and risks as needed to the senior leadership team under the direction of the Business Consulting leadership team

Serve as an escalation point for Project Managers and CSMs on subjects of workflow and system function

Proactively establish and drive documentation to support Modernizing Medicine business needs

Works with other team members to create holistic solutions for our complex customers

Makes ongoing recommendations to the Business Consultanting leadership team for process improvements

Executes the initiatives of the Business Consulting leadership team

Promotes teamwork and positive comradery between team members

Maintains cross-departmental relationships to assist with open communication and tighter escalation channels

Participates in business development activities when requested. This may include, but is not limited to:

Webinars

Trade shows

Sales Assist

Users Conference

Qualification

Healthcare industry knowledgePractice management workflowsProcess analysisWorkflow documentationMicrosoft OfficeCommunication skillsTime managementProblem-solvingConflict resolutionSelf-starter