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American Express · 1 day ago

Director - Software Engineering - Global Web Engineering - USCDT

Phoenix, AZ

Full-time

Hybrid

Senior Level, Lead/Staff

$144K/yr - $256K/yr

10+ years exp

American Express is a company with a rich history of innovation and a strong commitment to its customers. They are seeking a Director of Software Engineering to lead their global web engineering teams in building impactful customer-facing capabilities and guiding talented engineers in creating modern web applications. This role involves collaboration with various stakeholders and a focus on continuous improvement and engineering excellence.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Work with a team of highly talented web engineers to build and deliver the web roadmap

Lead, mentor, and grow multiple engineering teams (both co-located and remote) focused on building high-scale, high-performance web applications

Drive a culture of continuous learning, improvement, and evolving ways of working to strengthen engineering capabilities, platforms, and team growth

Collaborate with stakeholders across Product, Design, Business, and Technology to drive change required for product execution

Establish strong working relationships with Product Owners and technical teams across the organization

Hire, retain, and mentor engineers while promoting strong engineering culture and best practices

Conduct performance assessments, provide feedback, and maintain a consistent feedback loop with engineering teams

Communicate complex technical concepts to both technical and non-technical audiences; be a compelling and influential storyteller

Drive roadmap execution and strategic direction within your area of responsibility

Use engineering metrics to drive quality, predictability, and continuous improvement

Ensure alignment of architecture, standards, tools, and delivery methods across engineering and architecture teams

Provide thought leadership around engineering best practices and emerging technology trends

Act as a change agent, challenging the status quo and driving improvements to how teams build and deliver software

Qualification

Web application developmentPeople managementJavaScript frameworksAPI designCloud platformsAgile developmentPerformance engineeringMicroservices architectureStakeholder alignmentMentoring engineersCommunicationTechnical leadership

Required

Bachelor's degree in Computer Science, Engineering, or related technical field

10+ years of experience building customer-facing software products at scale

5+ years of direct people management experience leading engineering teams

5+ years of hands-on experience building customer-facing web applications using modern web frameworks and technologies, including React, Redux, Flux, Angular, Node.js, GraphQL, REST APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, and cloud platforms such as GCP or AWS

Proven success engineering and deploying large-scale web products in an agile product development environment

Strong hands-on proficiency with JavaScript, Java, and modern web frameworks (e.g., React, Angular, Vue)

Experience designing and implementing scalable APIs consumed by web and mobile clients

Deep understanding of high-availability, high-performance, and scalable web architectures

Ability to dive into technical details, make informed trade-offs, and guide architectural decisions

Demonstrated technical competencies including: Web architecture & system design, Modern JavaScript frameworks, Microservices and API gateway patterns, Observability, data orchestration, and backend performance tuning, CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, etc.), Cloud infrastructure (AWS, GCP, or Azure), Automation frameworks and testing strategies (unit, integration, E2E), Performance and reliability engineering

Excellent communication skills with the ability to work effectively across engineering, product, design, and business teams

Strong ability to influence, align stakeholders, and drive clarity in complex delivery environments

Ability to build strong working relationship with product, business, design and technical teams across various organization

Demonstrated experience coaching, mentoring, and developing technical professionals

Ability to lead engineering teams and negotiate or influence across organizational boundaries

Proven ability to inspire and motivate engineers at all levels

Ability to shape solutions that meet broader portfolio needs

Demonstrated ability to quickly learn, adopt, and champion new technologies